Senior Product Manager, Earnest
Internal Tools & Enablement
$190-240k
+ Restricted Stock Units
Student loan provider
Be an early applicant
Student loan provider
201-500 employees
Be an early applicant
$190-240k
+ Restricted Stock Units
201-500 employees
Company mission
To make higher education accessible and affordable for everyone.
Role
Who you are
- This is an ideal role for someone who thrives on complex system design, understands the intersection of operations and product, and is excited by the challenge of turning fragmented processes into scalable solutions that multiply impact across the business
- 5+ years of product management experience, with a focus on internal tools, platforms, or operational enablement
- Experience in fintech, lending, or CRM/ops-heavy environments where tooling directly impacts business performance
- A strong understanding of sales or service operations, and empathy for front-line users who rely on efficient tools to drive customer success
- Demonstrated success in platform thinking—architecting scalable systems that integrate multiple workflows, data sources, or vendors
- Deep comfort with data-driven decision making—you use metrics to define success and continuously iterate toward measurable improvement
- Experience leading cross-functional delivery teams that include engineering, design, analytics, and operations stakeholders
- A builder’s mindset—comfortable navigating ambiguity, aligning stakeholders, and translating long-term vision into achievable milestones
- Excellent written and verbal communication—you can simplify complexity, drive alignment, and inspire action
- We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for
What the job involves
- We’re looking for a Senior Product Manager to lead product strategy for internal tools and operational enablement, with a focus on scaling Earnest’s operations teams for both effectiveness (driving customer conversion and retention) and efficiency (reducing operational cost per customer)
- This role will report to the Vice President of Product - Lending
- You’ll own the roadmap for the systems and workflows that power Earnest’s origination and servicing operations—driving cross-functional impact through improved automation, better data visibility, and smarter tooling
- This role is central to Earnest’s long-term investment in building a unified, scalable infrastructure for customer engagement, lead management, and agent enablement
- Own the strategy and roadmap for Earnest’s internal tooling ecosystem
- Drive operational scalability by designing tools and systems that reduce manual work, improve speed to lead, and increase conversion and retention across the customer lifecycle
- Partner closely with Operations, Engineering, and Data to define requirements, evaluate build-vs-buy decisions, and deliver end-to-end platform improvements
- Lead cross-functional initiatives to define the future architecture for lead distribution, campaign management, and servicing workflows
- Translate operational pain points into structured product requirements, prioritizing impact, ROI, and user experience for internal teams
- Measure impact through data—quantifying improvements in efficiency (time saved, automation rate) and effectiveness (conversion rate, customer satisfaction)
- Collaborate with Analytics and Data Science to implement real-time feedback loops and dashboards that surface insights to the front lines
- Ensure system resilience and compliance, working proactively with Legal, Risk, and InfoSec to align tooling decisions with regulatory standards
- Champion a culture of experimentation—partner with operations leaders to A/B test process improvements and prove value through metrics
- Communicate strategy, tradeoffs, and outcomes to senior leadership and the broader organization, tying platform investments to measurable business value
Our take
Earnest offers student loan refinancing and personal loan products. It looks at thousands of data points such as education, saving patterns, investments, and career trajectory to issue a unique credit score, which can prove a lifeline for students who may otherwise struggle to qualify for loan refinancing.
For the portion of student debtors with low credit scores, Earnest is one of a few scant options. Borrowers can choose their own loan terms to fund up to the full cost of their education, and there are no origination, application, or late fees.
Earnest has grown from distributing $8M loans in its first year of business to an impressive total $18.5 billion in student loans refinanced, and has served upwards of 200,000 people. With student loans representing such a huge sector of lending, there should be plenty of room for Earnest to continue expanding in the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2017
$20m
SERIES C
Nov 2015
$75m
SERIES B
Total funding: $127m
Company benefits
- Remote-first flexibility
- Monthly & annual remote work stipends
- Professional development & tuition reimbursement
- $1000 annual travel perk
- Robust 401K package
- No meeting Thursdays
- Annual company-wide offsites
Company HQ
The East Cut, San Francisco, CA
Leadership
Louis Beryl
(CEO)Co-founded SolidEnergy Systems. Was a Part-time Partner at Y Combinator. Is a Board Member of Car Dash and Roofr, and is a Mentor at First Round Fast Track.
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