Content Operations Associate, Wattpad
WEBTOON
$55-75k
Office located in El Segundo, CA
Platform for sharing original writing
Be an early applicant
Platform for sharing original writing
101-200 employees
Be an early applicant
$55-75k
Office located in El Segundo, CA
101-200 employees
Company mission
Wattpad's mission is to create a world where everyone's story can be heard, and anyone can belong.
Role
Who you are
- Exceptional written and verbal communication skills
- Comfortable navigating CMS platforms, scheduling tools, and data analytics software
- Strong attention to detail
- Must be based in Los Angeles, CA (or willing to commute)
- Quantitative data analysis experience preferred
- Bilingual in English and Korean is required
Desirable
- Airtable Experience
- Calendar or Scheduling Management
- Microsoft Suite, Microsoft Excel
- Data Analysis, Data Presentation
What the job involves
- With its CANVAS UGC platform empowering anyone to become a creator, and a growing roster of superstar WEBTOON Originals creators and series, WEBTOON Entertainment’s passionate fandoms are the new face of pop culture. WEBTOON Entertainment adaptations are available on Netflix, Prime Video, Crunchyroll, and other screens around the world, and the company’s content partners include Discord, HYBE, and DC Comics, among many others
- We are seeking a detail-oriented and versatile Content Operations Coordinator to join our team in Los Angeles. This role is a blend of editorial creativity and operational rigor
- You will be responsible for the end-to-end lifecycle of platform content, from copywriting and scheduling to quality assurance and performance analysis. The ideal candidate is a proactive troubleshooter who can maintain brand integrity while optimizing content for user engagement
- Execute the content strategy by managing the daily content programming calendar
- Draft compelling, platform-specific copy for promotional materials and user-facing components
- Manage the scheduling and deployment of promotional assets to ensure timely and accurate delivery
- Support lifecycle marketing efforts through the creation and distribution of email campaigns
- Rigorously enforce Brand Safety guidelines to protect the platform’s integrity and user experience
- Perform meticulous quality checks on all user-facing components to ensure functionality and visual accuracy
- Create, update, and maintain internal wikis and documentation for new platform features and operational workflows
- Assist with administrative and operational tasks to ensure smooth department scaling
- Monitor content performance and platform health
- Utilize data to provide insights and recommendations for content optimization
Our take
Content is king and Wattpad has managed to create a platform that aggregates the most loved original writing content in the world, turning the traditional publishing industry on its head.
Where authors used to submit drafts to dozens of publishing houses in the hope of getting some eyeballs on their work, Wattpad opened up the process to millions of young authors by letting them easily submit their work, and fostering a community around their software that offers feedback and help.
The e-reading platform is now looking to double down on its strategy of taking its user-generated fiction and turning it into successful intellectual property upon which original series and movies can be based. However, a significant challenge for Wattpad is in producing original, marketable content from its platform, given the popularity of fanfiction, stories which are based on existing intellectual property.
Another challenge for Wattpad is the current economic conditions, which have affected much of the tech sector and are not sparing digital publishing. Having shelved bold plans for the future, it also laid off 15% of its workforce in March 2023. Having realigned for its current business needs, however, it is now well placed to weather the current market downturn.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2018
$51m
LATE VC
Apr 2014
$46m
SERIES C
Total funding: $117.8m
Company benefits
- Full health benefits
- Career development & Mentorship opportunities
- RRSP matching
- Generous parental Leave top-up
- Flexible hours
- Regular hackathons
- Healthy snacks & drinks
- Your choice of hardware
- Monthly work-from-home allowance
- Beautiful offices in Toronto and Halifax
- Easy access to transit
Company HQ
St. Lawrence, Toronto, ON
Leadership
Allen lau
(Co-Founder)Lau attended University of Toronto where he earned his bachelor's degree in electrical engineering followed by a master's in the same subject. Thereafter he briefly worked as a software engineer for Brightspark before founding his first notable company, Tira Wireless, a mobile development startup. He is also the co-founder of Two Small Fish Ventures, a fund that invests in Toronto and Waterloo-based early-stage internet companies with strong network effects.
Ivan Yuen
(Co-Founder)Prior to Wattpad, Ivan co-founded FeedM8 and served as the company’s CTO. Before that he was one of the first employees of Tira Wireless, where he helped grow the technical team and developed new and emerging wireless technologies. Ivan graduated from the University of Waterloo with a degree in Computer Engineering and also earned an MBA from the Rotman School of Management.
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