Customer Success Engineer / Architect, Soracom
+ Employee stock option program
IoT connectivity & platform services
Be an early applicant
IoT connectivity & platform services
101-200 employees
Be an early applicant
+ Employee stock option program
101-200 employees
Company mission
Soracom is on a mission to accelerate global connection.
Role
Who you are
- This position requires strong technical fluency combined with business awareness. You should be comfortable translating architectural recommendations into measurable business outcomes, helping customers achieve both technical success and commercial value
- 7+ years of experience in IoT, networking, cloud architecture, or cellular connectivity in customer-facing roles
- Strong ability to explain complex technical concepts clearly to both technical and non-technical audiences
- Solid technical foundation in networking, cloud, and/or software development
- Demonstrated problem-solving and troubleshooting skills in complex systems and environments
- Ability to manage multiple priorities and work effectively across parallel customer engagements
- Strong interpersonal and communication skills, with experience collaborating across diverse and global teams
- Curiosity and a continuous learning mindset, with a willingness to explore new technologies and approaches
- Experience using AI tools to improve personal productivity and enhance customer engagement
- Excellent written, verbal, and presentation skills
- Willingness to travel as needed
- Bachelor’s degree in Computer Science or equivalent practical experience
Desirable
- Experience working within IoT ecosystems, including device, connectivity, and cloud integration
- Experience developing or integrating both hardware and software solutions
- Familiarity with public cloud platforms and services such as AWS, Azure, or GCP
- Experience configuring and working with cellular hardware, including modules and gateways
- Strong understanding of network infrastructure concepts, including routing, switching, and firewalls
- Experience with APIs, system integrations, and data flow between distributed systems
- Familiarity with cellular technologies such as LTE, 5G, and eSIM
- Experience in solution architecture, technical consulting, or similar customer-facing engineering roles
What the job involves
- Soracom is seeking a Customer Success Engineer / Architect to serve as the technical counterpart to our Customer Success Managers (CSMs) for strategic and high-growth accounts
- This role is focused on post-sales technical engagement, with the primary objective of diving deep into existing customer deployments, understanding technical architectures and market environments, and driving retention and net revenue expansion
- In this role, you will partner closely with customers to optimize their use of Soracom services, identify new opportunities for value creation, and expand overall share of wallet
- You will act as a trusted technical advisor, solution architect, and strategic partner to customers operating in complex IoT environments across industries such as healthcare, energy, logistics, and industrial sectors
- Success in this role will be measured by customer satisfaction, retention, and growth, including up-selling and cross-selling opportunities, as well as your contribution to broader sales and business objectives
- Partner with Customer Success Managers (CSMs) to support and grow assigned strategic accounts
- Own the technical success and ongoing optimization of customer deployments
- Develop a deep understanding of customer architectures, device deployments, and connectivity models
- Serve as a trusted technical advisor to customer engineering and product teams
- Lead technical discovery, demos, and presentations, adapting in real time to customer requirements
- Support solution-focused discussions for both existing account expansion
- Identify and drive expansion opportunities and support renewals through strong technical guidance
- Help customers adopt additional Soracom capabilities to increase long-term value and platform usage
- Proactively identify optimization opportunities and architectural improvements
- Troubleshoot complex connectivity and system issues in collaboration with internal teams
- Translate customer pain points into clear technical and business-aligned solutions
- Communicate customer feedback and requirements to product and engineering teams
- Collaborate cross-functionally to align customer needs with product direction and delivery
- Contribute to internal best practices and reusable assets to scale customer success efforts
- Collect and share competitive insights to inform product strategy
Our take
Founded in 2015 by ex-Amazon engineers, Soracom has grown into a major player in the IoT sector. With a customer base of 25,000 businesses including Sharp, Nectar, and Panasonic, and five million devices connected globally, the company’s platform covers nearly every conceivable use case for IoT connectivity across all industries.
As the IoT revolution gains steam a plethora of providers have entered this $200 billion market, including heavyweights Samsara, Siemens, and IBM. However, Soracom’s focus on accessibility and cost-effectiveness gives it an edge in this market, with some of the industry’s lowest cellular connectivity rates and transparent pricing proving to be a powerful draw for its customers.
The demand for IoT connectivity is only growing, and Soracom is moving to capture a large share of this market by expanding its offerings globally. It is currently particularly focused on the European SMB market, where it rolled out the Plan X3-EU IoT data plan in 2024. Focusing on this sector is likely to prove a shrewd move, as to date small businesses has lagged behind larger enterprises in the adoption of this technology. Soracom has positioned itself well for growth as it continues to accelerate the deployment of IoT devices worldwide.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2018
$4.4m
GROWTH EQUITY VC
Jun 2016
$5.8m
SERIES B
Total funding: $38.2m
Company benefits
- Flexible work environment - work from wherever you want - as long as you have a great internet connection
- Flexible work hours - work when you’re the most productive and when it is best for you to achieve a work-life balance
- Technology budget - work with the most up-to-date tools available
- Skills-based promotion - be promoted based on your ability to perform instead of your tenure or how many hours you put in
- An environment where you’ll learn more in 6 months than you would typically in several years at another company
- A truly rewarding culture, working with individuals from across the world who are at the very top of their game
Company HQ
21, Setagaya City, Tokyo
Leadership
Ken Tamagawa
(CEO & Co-Founder)Was Senior Manager of Solution Architecture, Training & Professional Services at Amazon. Before that was Manager of Rational Technical Sales for IBM.
Kenta Yasukawa
(CTO & Co-Founder)Former Solutions Architect for Amazon Web Services and Systems Manager at Ericsson. Before that was Research Fellow with Japan Society for the Promotion of Science.
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