Operations Associate, Betterment
$65-75k
+ Equity
More information about location
3 days a week in office
Banking and investment app
Open for applications
Banking and investment app
501-1000 employees
Open for applications
$65-75k
+ Equity
More information about location
3 days a week in office
501-1000 employees
Company mission
To make people’s lives better.
Role
Who you are
- You are a process-driven individual who loves checking items off your to-do list. You are always thinking of ways to make complicated tasks more efficient, while keeping a keen eye on the big picture. You have a knack for anticipating when a situation could be risky and quickly resolving it appropriately
- You are extremely detail-oriented with a passion for organization
- You grasp complex topics quickly and are adept at thinking on your feet to solve problems in a creative and holistic manner
- You are metrics-oriented in nature and use data to inform your decisions whenever possible
- You are a strong communicator who enjoys interacting with other people to address any issue that comes your way
- You are excited to support internal/external partners and play a crucial role in keeping our business growing and running smoothly
- You are customer-focused and team-oriented
- Prior experience at a financial institution, preferably in operations, finance, investing, corporate actions, or business administration
- Proficiency in Excel/Google Sheets, with experience in data analysis and reconciliation
- Detail-oriented mindset and excellent organizational skills
- Ability to learn quickly and problem solve on the fly with little guidance
- Good intuition and ability to assess unclear situations with limited information, with an eye to always doing what’s best for our customers
- Strong, concise written and verbal communication skills
What the job involves
- At Betterment, our Operations team thrives on efficiency and iteration. We are talented and eager to help our company operate more effectively and passionate to learn from our dynamic colleagues. There is no job too big or too small for us; we are focused, and we always strive for excellence
- Collaborate with Customer Experience and adjacent Operations teams to address inquiries involving account transfers, risk management, and onboarding for higher touch account types, such as LLCs, Trusts, and Estates
- Interact directly with customers to resolve high-touch cases requiring expert knowledge of how money moves into and throughout the Betterment system
- Partner with the Customer Experience team on operational topics to provide a unified customer experience by collaborating across Slack, Asana, and ZenDesk
- Drive daily financial operations, including processing account transactions and applications, monitoring risk across the business, fielding third-party requests, and managing data streams that directly support the Betterment platform
- Identify and suggest improvements to operational processes that make servicing customer requests, and the overall business, more efficient and scalable
- Troubleshoot operational issues, investigate root causes, and collaborate with the engineering team to employ fixes
- Interact with external partners or customers on an as-needed basis to resolve operational inquiries on accounts and processes
- Partner with colleagues both internally and across the organization to drive projects through to completion
Application process
- We’ll take a few weeks to review all applications
- If we’d like to spend more time with you, we’ll reach out to arrange next steps, which will include 3-4 sets of meetings with your future colleagues
- In the interview process, we’ll look to learn more about your skills, experiences, capabilities, and motivators
- Many of our questions will be aimed at understanding how you might operate here at Betterment
- Depending on the role, we may ask you to complete a case study exercise or technical assessments, as we want to collect a robust set of data points to better inform our decisions
- On average, it takes us around 3-5 weeks to make a hiring decision, depending on your availability and sense of urgency
- As a best practice, we aim to interview at least 2-3 final round candidates before making a hiring decision
- Please note that, as we usually receive an overwhelming number of applications for open positions, we’re unable to offer individual feedback during the interview process
- We recognize that interviewing for a new role is a big deal
- We appreciate you considering Betterment as the next step in your career, and our Recruiting Team is here to support and advocate for you through the interview process!
Our take
Betterment is an app-based investment platform that provides personal finance data and guidance to retail users through a range of real-world data and AI analytics to deliver investment advice to customers.
The company has become the largest independent digital investment advisor in the U.S. Having expanded its 401k business, Betterment has entered the world of Crypto, partnering with Gemini to offer customized crypto portfolios and its "Crypto Investing by Betterment" platform.
Betterment has a wealth of competition in this increasingly crowded space. Other robo advisors offering similar services include Moneyfarm, Wealth Simple, M1 Finance and Personal Capital. Going forward, Betterment hopes to further distance itself from rivals as it further innovates its platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2021
$60m
SERIES F
Jul 2017
$70m
SERIES E
Total funding: $335m
Company benefits
- Health and wellness: Get comprehensive medical, dental, and vision, plus a free subscription to One Medical.©
- Generous time off: We encourage you to take time off (seriously) and get the rest you need to do your best work.
- Paid parental leave: We welcome new additions to your family with 12-18 weeks of parental leave.
- Matching benefits: We offer a 401(k) match and a match on qualified student loan payments
- Equity: Gain stake in Betterment’s success with company equity grants.
- Free food: Snacks, beverages, and catered lunches at our NYC HQ
- Long-term health resources: We provide LGBTQIA+ transition and fertility support.
- Find your community: Make connections through seven employee affinity groups and a social calendar of hybrid events.
Company HQ
Flatiron District, New York, NY
Leadership
Jonathan Stein
(Board Member)After studying Economics at Harvard, Jonathan worked as a Consultant at First Manhattan Consulting Group for over 4 years. He founded Betterment in 2007, serving as CEO until 2020 when he stepped down to Chairman of the Board.
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