Account Manager, Spotme
Event marketing platform
Be an early applicant
Event marketing platform
101-200 employees
Be an early applicant
101-200 employees
Company mission
To help customers create better relationships by delighting event attendees at scale.
Role
Who you are
- This position is the ideal role for aspiring talents in tech sales
- Self-motivated and with positive energy, you will enjoy a fast pace while building your expertise as a trusted technology advisor
What the job involves
- You will be learning how to manage priorities and identify growth opportunities in a large account portfolio
- Our most successful Account Managers typically advance to Account Director or Enterprise Account Executive roles within 2-3 years
- As an Account Manager, you will be reporting to the Head of Sales and you will be the primary point of contact for 40-70 accounts with each an annual revenue of $15k to $50k (20%), you will perform services scoping and event projects follow-ups (30%), handle renewals (20%) and expansion (20%), and you will be reporting on your sales activities (CRM updates, sales forecasts and pipeline calls, 10%)
- In your first 1 month, you will onboard, get hands-on with our product, become fluent in our industry, get up to speed with systems, and get introduced to your customers:
- Learn our product by getting certified with our SpotMe Academy, and by embedding yourself in a virtual event project, an onsite event project and by building your own demo event
- Master our sales processes, sales materials, and systems (Salesforce, Google Suite, PowerPoint, Zoom, Gainsight, Gong) to be able to manage a sales lifecycle from customer request to contract autonomously; successfully conduct a mock scoping & demo call with sales leadership and pass your sales certification
- Get introduced to all customers in your portfolio and secure face time with 80% of them, and ensure all purchased projects are planned and on track
- Identify accounts at-risk and with potential; for each account, prepare a concrete 3-step action plan leading to the renewal
- Issue your first service proposal and win it
- After 2 months, you will have successfully signed your first renewal, and you will have made progress with 2 at-risk accounts, and issued 1 expansion proposal
- After 12 months, you will have achieved an aggregate 110% annual revenue retention over 40-70 accounts with each an annual revenue of $15k to $50k (80% of accounts: retain 95% of annual revenue; 20% of accounts: expand annual revenue by 30%)
Our take
SpotMe is a B2B event marketing platform that enables users to create branded and personalized event apps whilst being provided with the tools to build positive customer relationships.
SpotMe’s services are trusted by many Fortune 500 companies, including RedHat, L’Oreal, Pfizer and Daimler, and now boasts over 10M users. The virtual event platforms market is predicted to surge by $17B by the end of 2028, and SpotMe is well positioned to capitalize on this growth as its app marketplace offers numerous integrations with other platforms supporting this space.
With over twenty years in business, SpotMe continues to grow its offerings to ensure it maintains its leading market position. It has formed partnerships with the likes of Ai-Media and Adobe to offer automatic captioning and improved management tools. And its recent acquisition by Swiss Post will allow the company to tap into its parent's tech stack and network in its key market areas.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Work from anywhere - In addition to a MacBook, the remote new joiners receive a budget to set up their own workspace
- Inclusive culture - Our culture is an environment that encourages and celebrates diverse perspectives
- Accommodating Vacation (PTO) - Our people have a minimum of 25 days’ time off to use however they want. We also have additional time off for important events like getting married or moving apartments
- Parental Leave - New moms and dads deserve time to recover, bond, and care for their new family members
- Health and retirement - Our package help employees to maintain health and wellbeing
- Mental health and support - Life can be complicated. Therefore, our extensive Employee Assistance Program offers support for mental, financial, physical, and emotional wellbeing, 24/7, 365 days a year
- Company gatherings - Employees are invited to quarterly 3-day meetings that bring together all colleagues
Company values
- Curious and always improving
- Diligent with intent
- Humble about oneself
- Proud about our company
- Respectful and positive
Company HQ
Goose Island, Chicago, IL
Articles
Leadership
Pierre Metrailler
(CEO)Joined SpotMe in 2001 as a Software Engineer before working their way through the ranks and becoming CEO in 2016.
Daphné Rapin
(CFO)Joined SpotMe in 2014 as CFO. Previously worked at Mazars, and a number of Tax, Accounting, and Financial Consulting firms in the Geneva area.
Julien Canet
(COO)Joined SpotMe in 2021 at interim CFO before becoming COO in 2022. Previously they worked at Bottomline Technologies as CFO/HRD & Legal/Compliance.
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