Enterprise Technical Account Manager, Convertr
Lead management operating system
Be an early applicant
Lead management operating system
21-100 employees
Be an early applicant
21-100 employees
Company mission
To empower users with the knowledge and resources to connect, validate and convert campaign data to meet goals, delivering results with greater accuracy and efficiency.
Role
Who you are
- 3 years+ experience in Technical Account Management in a fast-paced environment
- Previous experience with the Convertr platform preferred but not essential
- Experience managing enterprise level client relationships in a technical capacity
- People management experience, ideally leading a delivery or campaign focused team
- Knowledge and understanding of API documentation and usage
- Experience with CRMs such as Salesforce, Marketo, Hubspot
- Experience with ticket management systems (e.g. Zendesk, ServiceNow)
- Experience with MySQL preferred but not essential
- Must be located in the Pacific Timezone
- Have a high level of intellectual curiosity and the ability to constantly learn
- Excellent analytical, problem diagnosis and creative problem-solving skills with the desire and ability to identify, and help implement changes
- Educated to degree level preferred but not essential
- Self-driven and proactive nature – a bias for speed and action
- Strong listening and verbal communication skills: you will need to quickly understand customer needs or issues and deliver a clear and concise response via video calls and emails
- Ability to manage conflicting priorities and thrive in a fast-paced environment
- Highly organised, collaborative and detail oriented
- You’re known for being a good collaborator and can motivate or maintain enthusiasm throughout the onboarding engagement
What the job involves
- Join Convertr as Technical Account Manager: guide onboarding, solve platform challenges, shape automated workflows, and connect teams to help customers get lasting value from their data
- The Enterprise TAM is the dedicated technical point of contact for a strategic, high priority enterprise account, owning the relationship end to end on the technical delivery side
- This role combines hands on account management with people leadership, overseeing the Campaign Management team to ensure campaign execution aligns with the account's requirements and standards
- Act as the primary technical contact for all matters relating to a designated strategic account, including data processing, integrations, and platform configuration
- Own technical escalations and drive them to resolution, coordinating with internal engineering or platform teams where needed
- Maintain a deep working knowledge of the account's campaign requirements, data flows, and any account specific configurations
- Lead technical reviews and status updates with key stakeholders
- Oversee and review content syndication and social campaigns, ensuring complete adherence to account specifications
- Optimise and recommend improved workflows to ensure adoption and drive business objectives
- Manage day to day performance and output of the Campaign Management team
- Conduct regular 1:1s, performance reviews, and support the team's development
- Act as an escalation point for the team on technical or process blockers
Our take
Customer acquisition databases have now become a staple in the marketing teams of almost every company and yet no software has been designed with the specific needs of agencies and publishers in mind.
Covertr meets these needs by focusing on quality, instead of flooding operators with reams of useless, poor-quality data. This basis of high-level, always useful information, means Convertr is in a good position to become a kind of ‘connective glue’ for marketing teams in this sector, often dealing with a number of SaaS tools.
With an impressive roster of global brands including Microsoft, HP, Oracle and Amazon using Convertr, the company is in a very strong position to keep building its foundations and delivering innovative solutions for an evolving market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Nov 2016
$3.8m
SERIES A
Total funding: $3.8m
Company benefits
- Generous holiday schedule
- Bonus day off on your birthday
- Health benefits
- Retirement benefits
- Office and home-based working options
- Employee assistance programs
Company HQ
London, UK
Leadership
Emma Bowkett
(CEO)Emma worked for years in the outreach department of an agency facing just the problems that Convertr try to solve today.
Salary benchmarks
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