Senior Manager of Revenue Strategy & Operations, OpenTable
CA$174k
OTE
This role is eligible to be considered for an annual bonus
Online restaurant reservation service
Be an early applicant
Online restaurant reservation service
1001+ employees
Be an early applicant
CA$174k
OTE
This role is eligible to be considered for an annual bonus
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- 8+ years of professional experience in an analytics role, with a proven track record of using data to drive strategic recommendations
- Proficiency in SQL, relational database management, and big data analysis and ability to see beyond the numbers to drive sound decision-making.
- Experience in sales and revenue operations, including territory management, sales goaling, commission plans, SPIF, etc
- Advanced proficiency with Excel/Google Sheets, including complex formulas, data modeling, and pivot tables
- Excellent cross-functional communication and stakeholder management skills with experience presenting findings to executive leadership and detailing business processes, use cases, and business requirements
- Excellent analytical and reporting capabilities, problem solving, negotiation, task and project coordination, and organization skills
Desirable
- Experience managing, mentoring, or leading team members within a data or operations environment
- Must be able to speak the Salesforce.com language in order to make recommendations for processes and communicate effectively with our Business Optimization and Product teams
- Familiarity with modern enterprise reporting tools such as Preset, Tableau, or similar business intelligence platforms
- Proven track record of managing end-to-end project roadmaps and driving process optimization under tight deadlines. Willing to take on tough projects and be a peer leader in order to support growth
- Bachelor's degree in a quantitative field, business administration, finance, economics or equivalent practical experience
What the job involves
- As the Senior Manager of Analytics, you will drive data-driven strategies and operational efficiencies across our global Restaurant Sales, Services, and Marketing teams
- You will analyze complex datasets to uncover critical trends, model revenue opportunities, and translate operational data into strategic action plans for executive leadership. In this cross-functional role, you will partner closely with product, finance, and sales engineering teams to optimize reporting infrastructure and streamline business workflows. Your impact will directly guide executive decision-making and enhance the overall performance and growth of the organization
- Sophisticated analytics to support global Restaurant Sales and Services and Marketing decisions
- Monitor and understand the health of the teams and markets by creating helpful reporting tools that derive action items and insights
- Maintain and assure data quality in dashboards and reports for internal use
- Align metrics used by Restaurant Sales Services and Marketing teams to the other departments; collaborate with other departments to find an aligned source of truth
- Prepare & present data analysis for audiences ranging from field sales members to senior leadership
- Call out abnormalities and trends in data to identify business opportunities and best practices
- Make data-driven decisions: translate data sets into impactful insights, recommendations, dashboards, and reports for the larger sales and operations teams
- Collect feedback and handle flow of inbound requests from the Global Restaurant Sales and Services team for process and system enhancement requests; drive process optimization and training
- Build and maintain financial models, forecasts, and dashboards for various business scenarios
- Have a strong understanding of revenue operations: goaling, commission plans, territory management, and recognition programs and SPIFs that help enable sales strategy
- Improve Salesforce.com (SFDC) processes and data
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Leadership
Debby Soo
(CEO)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
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