Senior Solutions Engineer, LogicMonitor
Hybrid observability powered by AI
Be an early applicant
Hybrid observability powered by AI
1001+ employees
Be an early applicant
1001+ employees
Company mission
To expand what’s possible for businesses by advancing their technology.
Role
Who you are
- Bachelor's degree in Computer Science or a related field, or equivalent experience
- 4+ years of software development experience in commercial or enterprise environments
- 3+ years of hands-on development using Python, Go, Java, or JavaScript
- Strong grasp of programming concepts and effective debugging techniques
- Robust knowledge of modern web architectures, microservices, and APIs
- Familiarity with AWS services and other cloud platforms
Desirable
- IT certifications such as AWS Certified Solutions Architect, AWS Certified Developer, VMware VCP, CCNA, MCSA, or equivalent
- Familiarity with container and automation technologies: Docker, Ansible, Chef, Puppet, SaltStack, etc
- Knowledge of enterprise IT infrastructure platforms: Aruba, Cisco, Citrix, Dell, EMC, F5, HP, IBM, NetApp, Palo Alto, VMware, etc
- Experience with automation and scripting
- Understanding of Lambda functions and application monitoring
- Previous experience in software development, consulting, or professional services
- Working knowledge of JavaScript and/or Ruby
- Understanding of server application administration: Apache, MySQL, RabbitMQ, Microsoft IIS, SQL Server, Exchange, Active Directory, etc
- Familiarity with cloud platforms and services like AWS and Microsoft Azure
What the job involves
- The Senior Solutions Engineer is responsible for the successful delivery of LogicMonitor’s most advanced and complex technical solutions for our customers
- The Senior Solutions Engineer works as a member of the Professional Services team, interfacing directly with LogicMonitor customers while working closely with internal Customer Success Management, Tech Support and Training teams
- As an experienced Solutions Engineer, duties for the Senior Solutions Engineer are elevated to the most demanding projects with a focus on enterprise customers and internal projects
- We are is seeking a Senior Solutions Engineer to lead the delivery of our most advanced technical solutions
- As a vital member of the Professional Services team, you’ll work directly with customers while collaborating closely with Customer Success Management, Tech Support, and Training teams
- In this role, you'll tackle our most challenging projects, support enterprise customers with innovative solutions, and drive key internal initiatives to elevate our service excellence
- Lead Complex Deployments: Spearhead large-scale, intricate Professional Services engagements to ensure seamless execution
- Drive Product Enhancements: Identify product gaps, feature requests, and issues, and communicate these insights to Product and Development teams
- Deploy Custom Integrations: Implement tailored integrations using REST APIs to extend functionality within and beyond the LogicMonitor platform
- Advocate Best Practices: Share technical best practices and lessons learned with peers to elevate team performance
- Stay Informed: Continuously monitor new product features, updates, and enhancements by leveraging internal resources
- Collaborate on Scoping: Serve as a key sounding board for Solutions Architects during the scoping of complex customer engagements
- Plan Iteratively: Prioritize and schedule deliverables using an iterative development approach to ensure agile execution
- Design & Implement Solutions: Create, document, code, and test technical solutions for new tools, automations, or system enhancements
- Agile Execution: Implement solutions following agile software development methodologies for rapid, high-quality delivery
- Customer-Centric Automation: Translate customer requirements into automation products that support the growth of Professional Services
- Envision System Enhancements: Analyze business requirements to conceptualize and new system features and functionalities
- Troubleshoot & Resolve: Diagnose and resolve automation or application issues to maintain optimal performance
- Mentor & Educate: Guide team members on advanced scripting concepts, including Big O notation, multi-threading, cookie management, and data caching
Salary benchmarks
Our take
As businesses shift from reactive to proactive monitoring, there is a need for tools which empower them to make predictions and solve problems before they start. This is what LogicMonitor supplies, through an observability platform for hybrid environments.
The company's extensive product suite encompasses monitoring of all sorts, including but not limited to networks, virtual machines, databases, containers and SaaS. Each service supplies real-time insights and automated monitoring, complete with agentless architecture.
LogicMonitor is held in high regard by the industry, evidenced by its namechecking in the Visionary quadrant of the Gartner Magic Quadrant 2024. It has also seen significant funding, which will support further development and growth for the business.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Nov 2024
$400m
GROWTH EQUITY VC
Jun 2016
$130m
GROWTH EQUITY VC
Total funding: $543m
Company HQ
Santa Barbara Downtown, Santa Barbara, CA
Leadership
Board Member at Rapid7 and Founding LP at Operator Collective. Was also a Board Member at Poema Global, and CCO, VP and Global Head of Customer Success at Slack.
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