Deployment Strategy Lead, Valon Mortgage
People Manager
$175-225k
More information about location
3-5 days a week in office
AI-native operating system for mortgage servicing
Be an early applicant
AI-native operating system for mortgage servicing
501-1000 employees
Be an early applicant
$175-225k
More information about location
3-5 days a week in office
501-1000 employees
Company mission
To power the future of homeownership with modern servicing technology.
Role
Who you are
- This role is for people who have built or scaled a team inside a high-stakes, ambiguous environment — not just managed one that was already running smoothly
- We are especially excited by people with experience managing 3+ direct reports who also want to stay close to the actual work: former Deployment Strategists ready to lead, consultants or bankers who've managed teams and want to own outcomes instead of recommendations, and operators from other intense environments who know how to build a team's judgment, not just its headcount
- You are restless around ambiguity, in the work and in managing people through it
- You have taught yourself new tools because the work demanded it, and you expect the same of your team
- You are comfortable being both a manager and extremely low-level in the same day
- You can communicate clearly with executives, operators, engineers, clients, and your own reports without changing the substance of your thinking
- You care about building a durable team and body of work, not just being near an interesting problem
- A track record of managing teams (3+ direct reports) inside operating roles, strategy consulting, banking, investing, or other high-stakes, ambiguous environments
- Deep comfort owning a specific domain — a product surface, client function, or workflow — and building real expertise there
- Strong analytical and quantitative horsepower, with the ability to decompose ambiguous problems yourself and coach others to do the same
- Practical comfort with technical tools. You don't need to be a professional engineer, but you should be able to use SQL, Python, or AI tools to check your team's work and answer questions yourself when needed
- Demonstrated AI fluency — evidence you've taught yourself to work with coding agents, build small tools, or restructure workflows around AI, and that you can pass that fluency on
- Clear, calibrated communication with technical and non-technical stakeholders, including senior client leaders
- Ownership maturity for both outcomes and people: you can move quickly, make decisions with incomplete information, coach through mistakes, and stay accountable when the answer changes
- Nice to have: prior experience as a Deployment Strategist or in a similar end-to-end deployment/implementation ownership role; background in financial services, healthcare, government, infrastructure, or another regulated, operationally intense industry
What the job involves
- Deployment Strategy Leads own the people and the quality bar behind ValonOS deployments. You are a specialist in a deployment domain, and you build, coach, and hold accountable a team of 3-10 people
- Deployment Strategists across the entire customer journey — from contract signature through go-live through adoption. You are part manager, part deployment operator, part quality control. The team's outcomes are your outcomes
- The job is not to manage from a dashboard. You stay close enough to the work to catch problems before they become client-facing, and close enough to your people to know when they need a stretch, a course correction, or to be unblocked
- A client recently described what we do as “open-heart surgery while the patient is still walking around running their business.” That is accurate
- Your team is handed multi-decade-old operations processing hundreds of thousands of loans, with a reputation, a regulator, and a P&L on the line — and you have to make sure every deployment lands without anything breaking
- Owns a deployment domain end-to-end: builds specialist depth in a particular product surface, client function, or operational workflow, and is the standard-bearer for quality in that domain across every deployment it touches
- Manages and coaches 5-10 Deployment Strategists: runs the learning loop, sharpens their judgment on ambiguous problems, and knows when to let someone run and when to step in
- Stays accountable for the full customer journey, not just launch day: contract to go-live to adoption. A deployment that goes live but doesn't stick is not a win
- Stays close enough to the work to catch quality problems early — reviewing configurations, sitting in on client conversations, reading the data, not just the status updates
- Raises the bar on the team's craft: better decisions, faster learning loops, stronger client trust, sharper ICs
- Translates upward and outward: to senior client leaders who have been doing this for 25 years, to Valon's product and engineering teams, and to your own reports who need clarity, not just direction
- Builds and extends DeploymentOS, our internal knowledge layer, so the next Deployment Strategist to hit a given problem doesn't have to solve it from scratch
- You own the outcome, not the org chart. This is the anti-consulting, anti-middle-management role. Your team's deployments working is what you're measured on, not headcount or process. Our contracts are performance-based, so when your team's deployments work, Valon wins
- You figure it out. There will be incomplete data, undocumented legacy behavior, tense client tradeoffs, and unclear ownership — both in the deployments and in the team problems. The job is to create clarity anyway
- You build alignment, but you do not hide behind consensus. You synthesize, recommend, commit, and defend the decision with evidence, and you coach your team to do the same
- Code and data beat decks. A working query, a real workflow, a shipped change, or a clear operating decision wins over prettier slides — for you and for the people you manage
- AI fluency is how the work gets done, not a nice-to-have. Your team uses coding agents, builds custom skills, and develops DeploymentOS. Part of your job is making sure that fluency keeps compounding across your pod
- You are writing the playbook, not executing one. Every framework we use was built by someone figuring it out for the first time. You are responsible for the next versions, and for making sure your team's hard-won lessons don't die with the individual deployment
- What success looks like:
- You are succeeding here if senior leaders trust your domain and your team with ambiguous, high-stakes problems and feel the work is in safe hands
- That means:
- Your deployments consistently land on time, on quality, and stick past go-live into real adoption
- Your Deployment Strategists get sharper because of you — clearer decisions, faster learning loops, better client trust, stronger individual judgment
- You can walk into a domain problem you don't fully understand, build a working model quickly, and know which of your reports to point at it and how to support them
- You move fast without becoming sloppy, and you keep your team moving fast without letting quality slip
- You can hold a room of senior client leaders and still go low-level enough to debug a workflow, query, data pipeline, or operating edge case yourself when it matters
- You know the difference between coaching someone through ambiguity and rescuing them from it, and you choose deliberately
Our take
The mortgage servicing market is huge but surprisingly outdated. In the US alone, it covers roughly $13T in mortgages, yet many servicers still use legacy systems and manual processes to manage payments, compliance and customer support. Because mortgage servicing involves complex regulations and many exceptions, these older systems can be inefficient and costly to run, creating a strong opportunity for modern technology to improve how the industry operates.
Valon is trying to modernize this space with ValonOS, an AI-native operating system built specifically for mortgage servicing. The platform doesn't just store loan data, it also captures the rules and workflows behind servicing decisions. This allows companies to automate routine processes, improve visibility into operations, and manage compliance more easily. To prove the system works, Valon has also built and run its own large mortgage servicing business on the platform.
The company has gained strong backing from major industry players too. Investor Rithm Capital Corp. plans to roll out Valon's technology to over 4M homeowners through Newrez, one of the largest US mortgage servicers. If this rollout succeed, it could demonstrate that modern, AI-driven systems can operate at industry scale and potentially reshape mortgage servicing.
Freddie
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Oct 2024
$100m
SERIES C
Jul 2024
$69.8m
LATE VC
Total funding: $348.8m
Company benefits
- Compensation: You’ll receive a highly competitive compensation package with room to grow.
- Time Away: We offer a generous PTO program, sick time, and company holidays.
- Flexible Work: Remote, hybrid, or in-office. We’ve got it all and aim for you to work where it works. Where possible, we offer geographic flexibility.
- Health Benefits: Health, dental, and vision insurance are all company-sponsored to keep you healthy and strong.
- Parental Leave: Birthing and non-birthing parents receive 12 weeks of fully paid time to welcome a new child.
Company HQ
Union Square, New York, NY
Leadership
Andrew Wang
(Co-Founder & CEO)Andrew studied Computer Science at Harvard before interning as a Software Engineer at The White House and Google. He was also an Analyst at Goldman Sachs and spent 4 years as a Principal to Soros Fund Management.
Linda Du
(COO)Linda studied Computer Science and Statistics at Harvard. She then worked at Samlyn Capital and Two Sigma prior to co-founding Valon in 2020.
Jake Mintz
(CPO)Prior to joining Valon in 2024, Jake was the Head of Product, Consumer at Stipe. He also spent 7 years at Google as a Product Lead, Camera (Android/Google Pixel, Head of Product, VR/AR (Media, Communications) and as the Head of Product, Business Management.
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