Senior Business Operations Associate, Rocket Money
$100-130k
+ Bonus + Team Member Stock Purchasing Program
Financial management & spending analysis app
Be an early applicant
Financial management & spending analysis app
201-500 employees
Be an early applicant
$100-130k
+ Bonus + Team Member Stock Purchasing Program
201-500 employees
Company mission
To improve the financial prosperity of millions of people.
Role
Who you are
- You have 2-4 years experience in business operations, program management, consulting, or a cross-functional execution role—preferably in a fast-paced tech or fintech environment
- You take ownership of outcomes from start to finish. If you begin something, you complete it or explicitly hand it off with clear context
- You’re systems-minded and resourceful, with a knack for spotting patterns, diagnosing root causes, and designing solutions that scale. You understand how actions and decisions affect interconnected processes and anticipate their downstream impacts
- You’re comfortable working with data and BI tools like Looker and can translate business questions, metrics, and findings into clear insights and next steps
- You’re a clear, proactive communicator who surfaces status, blockers, and needs before being asked
- You’re exceptionally organized and reliable, stay ahead of deadlines, and can manage multiple priorities without letting details slip
- You’re a people person. You build strong relationships and can create accountability across teams with a ton of empathy, persistence, and sound judgment
- You’re open to feedback and new ideas, ask questions before making assumptions, and treat colleagues’ problems as shared team problems
- You’re flexible and adaptable, comfortable with ambiguity, shifting timelines, and jumping into what the operating rhythm needs most
- You’re curious about AI and automation and have used tools to thoughtfully improve how work gets done
What the job involves
- Our Business Operations team turns information, priorities, and business needs into coordinated action. Our work spans four core areas: Business Insights & Competitive Intelligence, Vendor Operations, Strategic Alignment & Planning, and Execution Enablement
- As a team, we surface insights, strengthen external partnerships, align teams around strategy, and build the systems and operating rhythms that help the company execute effectively
- You’ll coordinate cross-functional processes, maintain business performance reporting, and turn business needs and data into action
- You’ll play an important role in strengthening our operating rhythm by keeping stakeholders aligned, deliverables on track, and recurring work running smoothly. As you ramp, you’ll have opportunities to identify patterns, improve processes, and use AI and automation to create more capacity for strategic work
- Maintain accurate, informative reporting on company performance, including recurring metric reviews and KPIs, while identifying opportunities to automate metric review and report-out workflows so timely, decision-useful insights reach the right stakeholders
- Partner with the Data team and business stakeholders to build meaningful systems that will answer key business questions, identify gaps in available information, and synthesize findings into actionable insights
- Build strong relationships across the business and proactively follow up with stakeholders to independently resolve blockers, close gaps, and keep work moving
- Identify recurring operational friction and manual work, trace issues to their root causes, and partner with business owners to improve the underlying process rather than repeatedly addressing symptoms
- Maintain visibility into status, deadlines, risks, and ownership for vendor renewals through the approval process. Own weekly status communications for open requisitions, follow through on delayed requests, and ensure updates reach the right stakeholders
- Ensure key business metrics, including company OKRs, are accurate and updated to maintain our operating rhythm touch points, keeping contributors aligned and deliverables moving through clear, consistent communication
- Support key recurring meetings preparation, including agenda development, data pulls, materials coordination, and tracking action items through completion
Our take
Managing finances has become increasingly difficult in the last couple of decades, despite access to online banking and other financial apps. The mass of subscriptions, standing orders and utility bills the average American is subject to ultimately makes it difficult to assess and manage their finances within one place.
Rocket Money provides a mobile application that includes a variety of tools to simplify financial management. This includes spending analytics and budgeting plans, as well as its popular subscription tracker feature, which makes it easy to visualise subscriptions and cancel any unwanted ones.
Nowadays, there seems to be an app for just about every form of financial management, but Rocket Money has unified everything into a single app. It continues to launch new features, expanding from financial management into more direct financial tools such as utility bill comparison services, autopilot saving and paycheck advance loans.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$45m
SERIES D
Nov 2020
$17m
SERIES C
Total funding: $84.1m
Company benefits
- Health, Dental & Vision Plans
- Life Insurance
- Long/Short Term Disability
- Unlimited PTO
- Parental Leave
- 401k Matching
- Team Member Stock Purchasing Program
- Learning & Development Opportunities
- Tuition Reimbursement
Company HQ
Downtown Silver Spring, Silver Spring, MD
Leadership
Haroon Mokhtarzada
(CEO & Founder)They worked as CEO of Webs for 10 years, while studying at Harvard Law School, before working as VP at Vistaprint. They left this role in 2016 having co-founded Truebill (which later became Rocket Money) in November 2015.
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