Vice President of Customer Success, CADDi
$200-250k
Offers equity
AI data platfrom for manufacturers
Open for applications
AI data platfrom for manufacturers
501-1000 employees
Open for applications
$200-250k
Offers equity
501-1000 employees
Company mission
To democratize clients drawings and supply chain data.
Role
Who you are
- The position requires a Master’s degree in Business Administration (willing to accept foreign education equivalent), or related field plus three (3) years of experience in in a management strategy, business operations, or customer success–related occupation. Position requires any amount of experience in ALL of the following:
- Experience leading strategic discussions and business reviews with client organizations, interpreting customer management priorities, and driving measurable business outcomes
- Experience managing and developing cross-functional teams
- Experience leading the design and execution of growth initiatives, operational transformation programs, and organizational design or scaling efforts
- Experience conducting financial and economic analyses, including portfolio reviews, capability assessments, long-range planning, and strategic decision analysis
- Experience leading business development or account growth initiatives,
- Experience managing projects and mentoring or supervising professional staff
- Experience leading recruitment strategy, employee training, and institutional knowledge management programs
What the job involves
- CADDi US Management Inc. seeks a Vice President of Customer Success in Chicago, IL
- This person will lead the Customer Success function for CADDi’s U.S. operations, managing strategy, operations, and team execution to ensure clients achieve measurable value from the company’s SaaS platform. Along with:
- Own customer success KPIs including adoption, net revenue retention, churn reduction, and expansion metrics
- Design and implement customer onboarding programs, value realization frameworks, and governance models to accelerate client time-to-value and ensure long-term account growth
- Establish and oversee executive business reviews, customer health monitoring systems, and performance dashboards leveraging CRM and business intelligence tools
- Direct and supervise the Customer Success team, including recruitment, training, and professional development of managers and specialists
- Define performance standards and implement best practices in client engagement, issue resolution, and strategic account planning
- Provide coaching and leadership to drive operational excellence and a customer-first culture. Collaborate with Sales, Product, Finance, and Operations leadership to align on customer strategies, feedback loops, and growth initiatives
- Act as the executive sponsor for key enterprise accounts, maintaining C-suite relationships with client organizations and serving as a trusted advisor on digital transformation initiatives in manufacturing
- Contribute to company growth through development of customer success playbooks, knowledge assets, and scalable processes
- Partner with the CEO and CFO on defining U.S. leadership standards, operating culture, and expansion strategy
Our take
The manufacturing industry is growing increasingly complex, with companies juggling large inventories, multiple suppliers, and intricate supply chains. Founded in 2017, CADDi is using AI to make manufacturing smarter and more efficient, turning scattered design and supply chain data into actionable insights for industries from automotive to robotics.
CADDi's platform identifies duplicate or similar parts, helping manufacturers streamline procurement, consolidate suppliers, and cut costs. Teams can search parts using keywords or design specs, reducing reliance on veteran employees' knowledge. And companies like Subaru and DENSO have reported major time saving and faster sourcing, showing just how transformative CADDi's AI really is.
The company's growth reflects its impact and ambition too. After raising over $200M in venture funding and deepening its partnership with Google Cloud, CADDI is expanding its US presence and doubling its engineering team. It's also been recognized by Fast Company as one of the Most Innovative Companies in 2024, and now is targeting $1B in revenue by 2030, its ambitious but CADDi sure is shaping the future of manufacturing with AI.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Chicago Loop, Chicago, IL
Leadership
Yushiro Kato
(CEO)After graduating from the University of Tokyo, they worked at McKinsey & Company where they were an Engagement Manager leading the procurement and IoT practice in the manufacturing industry.
Aki Kobashi
(CTO)After four years of building data processing systems at Lockheed Martin in coordination with NASA and JAXA, they joined Apple. There, they worked on mobile products including the iPhone, and as a senior engineer on the development of embedded products such as the Airpods.
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