Senior Manager of Mid-Market Customer Success, Jasper

• 7+ years in Customer Success in SaaS, with 3+ years leading and managing CSM teams. Experience working with mid-market customers is preferred
• A track record of mentoring and developing high-performing teams while fostering a culture of collaboration, accountability, and growth
• Deep empathy for customers and passion for helping them succeed, with the ability to identify their unique needs and align solutions accordingly
• Demonstrated ability to design and optimize processes, implement scalable systems, and manage change in a fast-moving environment
• Comfort using metrics to make decisions and improve team and customer outcomes. Experience with tools like Salesforce, Slack, Outreach, or other customer success platforms is a plus
• Strong verbal and written communication skills, with the ability to engage with senior stakeholders and distill complex ideas into actionable insights
• You thrive in a fast-paced, high-growth environment and are excited about building new systems and processes to support a rapidly scaling team

• As the Senior Manager of Mid-Market Customer Success, you’ll lead a dynamic team of Customer Success Managers (CSMs) dedicated to helping our mid-market customers achieve their goals
• This role is your opportunity to shape a key segment of Jasper’s customer base, driving adoption, growth, and retention within a high-energy, fast-moving environment
• This fully remote role reports to the Senior Director of Customer Success and is open to candidates located anywhere in the continental US
• Manage and mentor a team of Mid-Market CSMs, equipping them with the tools, playbooks, and guidance to deliver exceptional results across onboarding, adoption, renewals, and expansion
• Ensure customers achieve measurable value from Jasper by proactively addressing their needs, managing escalations, and removing barriers to success
• Implement and iterate on scalable processes, leveraging customer success best practices, automation, and data insights to support a growing book of business
• Advocate for our mid-market customers, channeling their feedback to Product, Marketing, and Sales to align company priorities with customer needs
• Partner with Sales to ensure smooth customer handoffs and with Product to prioritize features and solutions that drive value for mid-market accounts
• Monitor and improve team KPIs, such as Net Retention Rate (NRR), Gross Retention Rate (GRR), and adoption/utilization rates
• Develop team OKRs, set expectations, and use data to assess and improve performance across the mid-market segment

• Unlimited Paid Time Off
• 401(K) Matching
• 100% Employer Paid Medical, Dental and Vision Insurance
• Happy Hours & Fun Events
• Paid Holiday & Sick Days
• Paid Parental Leave
• Full-time employees receives a monthly stipend to support their version of self-care & wellness

Total funding: $125m

Jasper allows enterprises to create written copy and content quickly for a range of purposes, from SEO rankings to ad conversions and social media posts across a growing list of languages.