Senior Manager of Mid-Market Customer Success, Jasper
$200-215k
OTE
Generative AI platform
Be an early applicant
Generative AI platform
501-1000 employees
Be an early applicant
$200-215k
OTE
501-1000 employees
Company mission
To help people break through writer's block to finally get their content done.
Role
Who you are
- 7+ years in Customer Success in SaaS, with 3+ years leading and managing CSM teams. Experience working with mid-market customers is preferred
- A track record of mentoring and developing high-performing teams while fostering a culture of collaboration, accountability, and growth
- Deep empathy for customers and passion for helping them succeed, with the ability to identify their unique needs and align solutions accordingly
- Demonstrated ability to design and optimize processes, implement scalable systems, and manage change in a fast-moving environment
- Comfort using metrics to make decisions and improve team and customer outcomes. Experience with tools like Salesforce, Slack, Outreach, or other customer success platforms is a plus
- Strong verbal and written communication skills, with the ability to engage with senior stakeholders and distill complex ideas into actionable insights
- You thrive in a fast-paced, high-growth environment and are excited about building new systems and processes to support a rapidly scaling team
What the job involves
- As the Senior Manager of Mid-Market Customer Success, you’ll lead a dynamic team of Customer Success Managers (CSMs) dedicated to helping our mid-market customers achieve their goals
- This role is your opportunity to shape a key segment of Jasper’s customer base, driving adoption, growth, and retention within a high-energy, fast-moving environment
- This fully remote role reports to the Senior Director of Customer Success and is open to candidates located anywhere in the continental US
- Manage and mentor a team of Mid-Market CSMs, equipping them with the tools, playbooks, and guidance to deliver exceptional results across onboarding, adoption, renewals, and expansion
- Ensure customers achieve measurable value from Jasper by proactively addressing their needs, managing escalations, and removing barriers to success
- Implement and iterate on scalable processes, leveraging customer success best practices, automation, and data insights to support a growing book of business
- Advocate for our mid-market customers, channeling their feedback to Product, Marketing, and Sales to align company priorities with customer needs
- Partner with Sales to ensure smooth customer handoffs and with Product to prioritize features and solutions that drive value for mid-market accounts
- Monitor and improve team KPIs, such as Net Retention Rate (NRR), Gross Retention Rate (GRR), and adoption/utilization rates
- Develop team OKRs, set expectations, and use data to assess and improve performance across the mid-market segment
Our take
Jasper allows enterprises to create written copy and content quickly for a range of purposes, from SEO rankings to ad conversions and social media posts across a growing list of languages.
While AI has been going mainstream across many industries, its use in creative content production, rather than content analysis, has largely been met with doubt. Jasper is attempting to up the standards with its writing assistant, which can generate original long or short form content based on a short brief.
With over 100,000 customers, Jasper is used by a number of high-profile companies such as Google, IBM, and Airbnb. While ChatGPT has been dominating the news space surrounding generative AI, it has significant limits resulting from overburdened servers and a long waitlist to use the product - whereas JasperAI provides faster results and is readily available. The company is well set to see further growth as it rides the rising popularity wave of generative AI.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
211% employee growth in 12 months
Company
Funding (1 round)
Oct 2022
$125m
SERIES A
Total funding: $125m
Company benefits
- Unlimited Paid Time Off
- 401(K) Matching
- 100% Employer Paid Medical, Dental and Vision Insurance
- Happy Hours & Fun Events
- Paid Holiday & Sick Days
- Paid Parental Leave
- Full-time employees receives a monthly stipend to support their version of self-care & wellness
Company HQ
Treemont, Austin, TX
Leadership
Dave Rogenmoser
(Co-founder, CEO)Prior to Jasper, was CEO of Proof, a web personalization platform, which was founded with Jasper co-founder Chris Hull. Previously co-founded RedWood Recruiting.
Chris Hull
(Co-founder)Before co-founding Jasper, was on the founding teams at web personalization platform Proof, as well as Pinpoint PT, a reference tool for physical therapists and DPT students.
JP Morgan
(Co-founder, CTO)Was a co-founding CTO of of Proof alongside Chris Hull and Dave Rogenmoser. Previously co-founded and was CTO of online invoicing platform Payfunnels.
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