Revenue Accountant, Gladly
$110-125k
+ Stock options
Customer experience AI built for LTV
Be an early applicant
Customer experience AI built for LTV
201-500 employees
Be an early applicant
$110-125k
+ Stock options
201-500 employees
Company mission
To make customer service radically personal.
Role
Who you are
- Experience: 5+ years in revenue accounting, billing, or order-to-cash roles, including ownership of a monthly revenue close
- Education: Bachelor's degree in Accounting, Finance, or a related field
- Industry expertise: Revenue accounting experience at a technology or SaaS company with recurring and usage-based revenue streams
- Technical skills: Working knowledge of ASC 606 as applied to subscription and usage-based revenue models, including deferred revenue, contract modifications, and variable consideration. Familiarity with ASC 340-40 for commission capitalization and amortization is a plus
- Systems: NetSuite proficiency is required, including familiarity with the Advanced Revenue Management module. Hands-on experience with a dedicated billing platform is required, ideally Tabs, or a comparable system such as Zuora, Ordway, Maxio, or Stripe Billing
- Advanced Excel and Google Sheets skills, including pivot tables, lookups, and high-volume reconciliation
- Professional background: A CPA license is preferred but not required
- Personal characteristics: You have real drive and curiosity, you're comfortable owning a function independently, and you're eager to learn and figure things out even when you don't have the answer yet
- Exceptional problem-solving and communication skills, with a collaborative mindset
- The ability to navigate ambiguity, manage competing deadlines, and hold a close timeline without sacrificing accuracy
- A willingness to learn and contribute to a fast-paced team fueled by underdog grit and a shared passion for excellence
- If this role excites you but you don't meet every qualification, we still encourage you to apply. The perspectives and experiences you bring matter more than checking every box
What the job involves
- You will be joining an experienced leadership team backed by top-tier investors, including Greylock, NEA, and GGV. Reporting to the Director of Accounting, you will own the revenue and billing cycle end to end
- This is an individual contributor role, you own the function rather than a team
- Our accounting team acts as the financial backbone of the organization, fostering a culture of ownership, continuous improvement, and collaboration with cross-functional partners in FP&A, Sales, Sales Operations, Customer Success, and Legal
- We are seeking a hands-on Revenue Accountant to own the full revenue cycle at a high-growth AI+SaaS company, from the moment a contract is signed through invoicing, recognition, and cash collection
- This is a role for someone who wants their fingerprints on the process, not just the output. You will inherit a growing book of subscription and usage-based contracts and a billing system in Tabs that is live but not yet fully dialed in
- There is real work ahead to tighten the configuration, close the gaps between Tabs and NetSuite, and help shape how revenue operations should run as we scale
- If you are energized by cleaning up a schedule, automating a manual close step, and being the person everyone trusts on how a deal should be billed and recognized, you will do the best work of your career here
- You will also be one of the few people in Finance who talks directly to customers. How you handle a billing question shapes how a customer experiences Gladly, and we take that seriously
- Customer invoicing & billing: Own the end-to-end billing cycle for subscription, usage-based, and outcome-based contracts. Issue timely, accurate invoices, tie every invoice to the signed order form, and manage billing schedules through upgrades, mid-term changes, renewals, credits, and true-ups
- Revenue reporting & recognition: Maintain revenue and deferred revenue schedules under ASC 606 across recurring and consumption-based models. Own the month-end close journal entries for revenue, AR, and related accounts, and prepare monthly reconciliations, roll-forward, and variance analysis, delivering clean , close-ready reporting on a predictable cadence
- Revenue treatment support: Support the review of new and modified contracts for proper revenue treatment, including standalone selling price allocation, contract modifications, and variable consideration. Document conclusions and partner cross-functionally with Sales on questions that come up, including for newer models like AI licensing and outcome-based pricing
- Commission capitalization & amortization: Own the commission accrual and payout cycle in partnership with FP&A, Sales, and People Ops
- Capitalize and amortize commissions and other costs to obtain a contract under ASC 340-40, and maintain the supporting schedules
- Accounts receivable & collections: Serve as the primary contact for accounts receivable matters. Manage the accurate daily recording of cash receipts and application of payments, drive AR aging and collections to hit DSO, cash, and burn ratio targets, and run the collections cadence
- Deliver weekly, monthly and ad hoc AR reporting and key metrics to management, escalate at-risk balances with Sales and Customer Success, and maintain the allowance for credit losses
- Customer & cross-functional support: Serve as the front line for billing and invoicing questions from customers and internal teams, resolving them with the same care our customers expect from the rest of Gladly
- Partner with Sales, Deal Desk, and Legal during contract review so deals are structured cleanly, and support FP&A with revenue and billings inputs for forecasting
- Systems & process improvement: Help improve the quote-to-cash flow across NetSuite and Tabs, replacing manual work with repeatable, documented processes. Maintain internal controls and audit-ready support, and serve as a key revenue contact for external auditors
Our take
Gladly is a cloud-based platform integrating multiple customer service channels into a single UI. It helps companies cater to the upward trend in personalized service by allowing them to communicate with their customers seamlessly across any channel from voice, email, messaging, chat and social media.
The rise in eCommerce has meant demand for services like Gladly is growing. To stand out, the company has focussed on building out its platform with new features. Most lately, this has included an AI and automation-driven customer service platform.
As a certified app partner to Shopify, Gladly benefits from the ability of Shopify merchants to integrate directly with its platform. The company has raised considerable funding, the latest of which supports accelerated growth on the back of releasing its unified customer service platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2024
$40m
LATE VC
Dec 2022
$55m
LATE VC
Total funding: $208m
Company benefits
- Stock options
- Medical, Dental, Vision and Life insurance
- Generous paid time off
- Generous paid Parental Leave
- 401K
- Flexible Spending Accounts
- Home office stipends
Company HQ
Bernal Heights, San Francisco, CA
Leadership
Charlie Besecker
(CEO)Charlie joined Gladly in 2024 as a President, moving into the role of CEO in 2025. Prior to this, he was a CRO at GRIN and Route.
Joseph Ansanelli
(Co-Founder & Executive Chairman)After co-founding Gladly in 2015, Joseph served as the CEO until 2025. He has also been at Greylock since 2012, spending 5 years as a General Partner before becoming a Venture Partner.
Andy D'Amato
(CRO)Prior to joining Gladly in 2022, Andy spent nearly 9 years at PTC. While there he held a number of roles, including Senior VP of Sales, Americas IoT & Augmented Reality and Senior VP of Global IoT Sales.
Todd Rakow
(CFO)Todd joined Gladly in 2019 as a VP of FInance & Operations before moving into the role of CFO in 2022. Previously, he co-founded Kanjoya and served as the CFO for nearly 6 years. He also spent some time at PayPal as a Senior Operations & Strategy Manager.
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