Senior Staff Quantitative Researcher, Etsy
$183-275k
+ Equity
More information about location
Office located in Brooklyn, NYC
eCommerce platform for handcrafted goods
Be an early applicant
eCommerce platform for handcrafted goods
1001+ employees
Be an early applicant
$183-275k
+ Equity
More information about location
Office located in Brooklyn, NYC
1001+ employees
Company mission
To keep human connection at the heart of commerce.
Role
Who you are
- 10+ years conducting product research, with a strong emphasis on quantitative methods
- Deep expertise in quantitative research: survey design and psychometrics, sampling methodology, statistical analysis (e.g., regression, ANOVA/MANOVA, factor analysis), and experimental design (e.g., A/B testing), including interpreting comparative or longitudinal data
- Hands-on experience building and validating measurement frameworks and benchmarking programs, including defining KPIs and success metrics grounded in statistical evidence
- Proficiency with statistical and survey tooling (e.g., R, Python, SQL, Qualtrics or similar) and the judgment to choose the right quantitative - and, where useful, qualitative - approach to sophisticated questions
- Deep knowledge of usability research and the ability to translate an abstract concept like experience quality into clear, statistically measurable dimensions
- A track record of developing durable, quantitatively grounded research programs, not just individual study plans, across complex and ambiguous problem spaces
- Ability to connect customer evidence, product data, and external signals into a clear point of view and actionable, data-backed recommendations
- Strong communication and influence skills, including aligning senior partners and communicating statistical findings in terms of decisions, priorities, and tradeoffs
- Experience with design systems, usability measurement, benchmarking, and large-scale UX transformation is helpful
What the job involves
- We’re looking for a Senior Staff Quantitative UX Researcher to help lead a quantitative research practice within the Product Research team and work horizontally across the buyer experience - grounded in rigorous survey design, statistical analysis, and experimental methods
- This is a highly collaborative and influential individual contributor role. You will work across Etsy with Product, Design, Engineering, Analytics, and other researchers, translating quantitative evidence into clear priorities, standards, and recommendations
- This is a full-time position reporting to a Director of Research
- We’re a mixed-methods team, applying a deep bench of quantitative and qualitative methods
- Our research team focuses on using research to guide the development of buyer and seller experiences in our dynamic marketplace of unique items. Our insights are part of the vernacular at Etsy and play a key role in building confidence around product decisions and our overall business strategy
- Our research informs how buyers experience the best of Etsy, and the strategies, tools, and features that help sellers build and grow their creative businesses
- We actively foster an inclusive team culture that promotes diversity, collaboration, and professional development
- Lead quantitative research - including large-scale surveys, experiments, and statistical modeling - complemented by qualitative methods, to answer business-critical questions about the buyer experience across Etsy
- Integrate survey data, behavioral/log data, customer-experience tracking, competitive intelligence, and existing Etsy research into unified statistical analyses
- Translate complex quantitative evidence into clear recommendations that influence product roadmaps, design standards, and investment decisions across teams
- Partner with and mentor researchers across Etsy, strengthening quantitative and mixed-methods practice and elevating the organization’s approach to usability measurement
- Of course, this is just a sample of the kinds of work this role will require. You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy’s discretion, or otherwise applicable with local law
Our take
Created as an alternative to more corporate eCommerce sites, Etsy is a peer-to-peer (P2P) website where users buy and sell handmade crafts, vintage items, art and photography. The online marketplace works similarly to Amazon and eBay, only with an emphasis on unique items rather than mass-produced merchandise.
Since its IPO in 2015, it has managed to hold its own in an increasingly competitive eCommerce industry, including from Amazon's handmade section that launched in 2015. Further, by providing sellers with ownership over pricing and branding, the site is attractive for those wanting to set up a business on an established platform.
However, the seller-side of Etsy is not without problems. A hike in transaction fees and the introduction of mandatory marketing fees for artists with high turnovers created significant discontent amongst sellers. Despite this, Etsy continues to connect artists and consumers, attracting shoppers with its message of extraordinary, handmade and affordable products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2012
$40m
LATE VC
Aug 2010
$20m
SERIES E
Total funding: $91.7m
Company benefits
- Equity (offers vary by country)
- Performance bonuses
- Paid gender neutral parental leave
- Adoption and family planning
- Back-up care
- Volunteer time off
- Donation matching
- Employee resource groups
- Global virtual events
- Employer paid health benefits
- Fitness benefits
- Wellness programming
- Mental health benefits
- 401K matching/Pension contributions
Company HQ
Downtown Brooklyn, NY
Leadership
Josh Silverman
(CEO)Previously senior executive at eBay, CEO of Shopping.com, CEO of Skype and President of Consumer Products & Services at American Express.
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