Field Product Engineer, Persona
Summer 2027
$100-110k
+ Equity
More information about location
3 days a week in office
Identity verification infrastructure solution
Be an early applicant
Identity verification infrastructure solution
501-1000 employees
Be an early applicant
$100-110k
+ Equity
More information about location
3 days a week in office
501-1000 employees
Company mission
To humanize online identity by helping companies verify that their users are who they say they are.
Role
Who you are
- A growth mindset: You have a demonstrated love for learning and adaptability to ambiguity. You are eager to give and receive constructive and positive feedback, fostering a collaborative and supportive environment. You have a passion for learning and embracing new challenges
- Outstanding verbal and written communication skills: You can effectively convey complex concepts to different audiences
- Strong interpersonal skills: You have a genuine desire to provide exceptional customer experiences and contribute to a customer’s success
- Curiosity: You have a passion for learning and embracing new challenges in an ever changing environment
- Empathy: You can understand and manage the needs of others, and build an environment where others feel understood
- Someone with 1-3 years of experience in a technical role (e.g., Software Engineer, Solutions Engineer, etc) looking to build lasting relationships with customers
- Someone with a Bachelor’s degree in a technical discipline or equivalent experience
- Someone curious to learn the ins and outs of a highly technical product
- Someone looking to level up their career alongside some of the brightest minds in the industry
What the job involves
- Are you a software engineer ready to step out from behind the code and make a direct impact by building lasting relationships with customers?
- As a Field Product Engineer, you’ll have the opportunity to leverage your technical background to address complex business and technical challenges
- In this role, you’ll develop both business and customer-facing acumen while working directly with team members to deliver impactful solutions
- Beyond providing day-to-day support, you’ll work closely with product and engineering teams, acting as a vital bridge between technical and customer-facing functions
- If you’re excited about using your technical skills to drive business growth and make a direct impact, this position is perfect for you
- Partner directly with customers to understand their goals, technical requirements, and operational constraints to design and implement solutions using Persona's platform, guiding customers through technical decisions and trade-offs
- Own end-to-end delivery, including solution design, configuration and integration, quality assurance, deployment, and iteration
- Support implementations and ongoing optimization including helping customers launch and improve verification experiences and workflows, coordinating requirements, testing, milestones, and follow-through with technical partners
- Investigate, explain, and collaborate on complex technical issues with Product and Engineering to resolve customer blockers, clearly explain business impact, and identify actionable product feedback, reusable solutions, and better documentation
Our take
Persona enables businesses to verify customer identities, fostering trust in online interactions and aiding in age verification, fraud prevention and account recovery. It offers a comprehensive suite of automated identity verification components with worldwide coverage that can be configured, branded and themed to create custom-tailored flows for any use case.
Businesses and governmental organizations can access Persona’s platform via an API, which supports various documents from government-issued IDs to biometrics, ensuring customers are who they claim to be. Persona’s platform also collects passive signals such as a user’s device, location and behavioural patterns to provide a more holistic risk profile, beneficial in financial and insurance contexts.
An impressive partnership with MDT saw Persona enable credit unions to adjust their identity verification flows in real-time, strengthening fraud prevention. The company continues to attract funding which supports the scaling of its offerings and reach. In fact, in 2025, it reached a $2 billion valuation, which showcases the success it has had.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2025
$200m
SERIES D
Sep 2021
$150m
SERIES C
Total funding: $417.6m
Company benefits
- Professional Development
- Catered meals
- Wellness benefit
- 401(k)
- Unlimited time off
- Parental benefits
- Mental health
- Health and wellness
- Bevsday (free drink on Wednesday)
- Family planning
Company HQ
SoMa, San Francisco, CA
Leadership
Rick Song
(CEO & Co-founder)Bachelor's in Computer Science, Maths, Economics at Rice University. KPCB Engineering Fellow, then Engineer at Square.
Charles Yeh
(CTO & Co-founder)Studied Computer Science at Brown. Software Engineer at Zynga, and Technical Lead at Dropbox.
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