Director of Product Manager, Galaxy

• 10+ years of experience in product management, solutions engineering, or a related technical role, with a meaningful portion of that in digital assets
• Direct, hands-on experience managing enterprise clients through technically complex integrations
• Familiarity with custody and staking workflows in the digital assets industry, and the operational and security considerations unique to them
• Demonstrated ability to translate ambiguous or highly technical client requirements into clear specifications, documentation, and product priorities
• Track record of building or substantially improving client-facing documentation, developer guides, or support resources
• Excellent stakeholder management skills — comfortable working directly with client technical teams and internal engineering, trading, and operations stakeholders simultaneously
• Ability to manage multiple concurrent client relationships without losing sight of the details

Desirable

• As Director, Product Manager Institutional Platform, you will own the end-to-end experience of enterprise clients integrating with Galaxy's institutional custody and trading services
• You'll work hand-in-hand with clients' technical and operations teams, as well as Galaxy's engineering, trading, operations, and client service organizations, to make every integration smoother, faster, and more predictable than the last — and you'll turn what you learn into documentation, tooling, and support resources that scale
• Own the product experience for enterprise clients using Galaxy's institutional custody and trading platform, from initial technical scoping through go-live and steady-state usage
• Act as the primary product point of contact for clients during integration, translating their requirements across market data, order entry, trade reconciliation and settlement, and post-trade reporting into clear technical and product specifications, always keeping an eye towards best in class UX and repeatable processes
• Partner directly with client engineering and operations teams to troubleshoot integration issues, unblock technical dependencies, and keep complex, multi-workstream onboardings on track
• Collaborate closely with engineering, trading, operations, and compliance to ensure the platform's APIs, workflows, and tooling meet the real-world needs of institutional clients integrating for custody, staking, and trading
• Identify recurring friction points across client onboardings and drive the roadmap for internal tools and platform improvements that reduce integration time and support burden
• Own and continuously improve Galaxy's client-facing documentation — API references, integration guides, runbooks, and FAQs — so clients can self-serve wherever possible
• Define and track metrics for onboarding health (time-to-integration, support ticket volume, client satisfaction) and report progress and blockers to product and business leadership
• Represent the voice of the client internally, ensuring product and engineering prioritization reflects real integration/usage pain points and institutional client needs