Staff Software Engineer, Airbnb
Community Support Engineering
$204-255k
More information about location
Community marketplace for holiday accomodation
Job no longer available
Community marketplace for holiday accomodation
1001+ employees
Job no longer available
$204-255k
More information about location
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- 9+ years of fullstack software development experience
- Strong proficiency in at least one major backend programming language (e.g., Java, Kotlin, Scala, Python)
- Proven track record of delivering backend solutions in a collaborative environment, from ideation and planning to implementation and launch
- Experience with architectural patterns of large-scale web applications, including well-designed APIs, high-volume data pipelines, and efficient algorithms
- Demonstrated ability to make data-driven decisions, articulate technical trade-offs, and communicate effectively with cross-functional partners
- Passion for creating intuitive user experiences and a keen interest in data systems and analytics
- Bachelor's degree in Computer Science or related field, or equivalent practical experience
What the job involves
- Our team develops the products behind the AirCover and Host-Guest resolutions experience across multiple verticals, including ambassadors tooling, AirCover user-facing claims flows, and intelligent automation and decisioning
- You will develop machine learning approaches to understand our complex data landscape and drive structured insights
- These insights will improve our ability to effectively resolve our customers’ issues and proactively identify process and workflow improvements
- You will collaborate across engineering, data science, product, and operations teams
- These initiatives have high visibility and opportunity for company-wide impact
- Working with cross-functional partners on Product and Design to triage, scope, and evaluate feasibility of proposed features and functionality
- Identifying new opportunities for impact on conversion, contact reduction, or quality and advocating for the staffing and prioritization of these opportunities
- Mentoring engineers across the Community Support Platform Engineering team
- Influencing cross-org Quality initiatives to reduce defect introduction rate, reduce incident detection time, and refine incident response processes
- Being a collaborative teammate that can help elevate the rest of the engineering organization
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company HQ
Showplace Square, San Francisco, CA
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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