Technical Success Coordinator, Metabase
Open-source Business Intelligence tool
Job no longer available
Open-source Business Intelligence tool
21-100 employees
Job no longer available
21-100 employees
Company mission
To make an easy, open-source way for everyone in your company to ask questions and learn from data.
Role
Who you are
- Have excellent written and verbal communication
- Have solid organization and project management skills
- Have familiarity with data visualization or data analytics tools (bonus if you have experience using Metabase)
Desirable
- Have experience with open-source products
- Are fluent in multiple languages (this is helpful as our users are worldwide)
What the job involves
- Developing tailored communication plans for our enterprise customers, including scheduling regular touchpoints, trainings, and ad-hoc meetings
- Attending these meetings to track requested and pending issues, understanding customer use cases and requirements, and documenting detailed, insightful reports in our product's issue tracking repository
- Summarizing meetings, providing necessary follow-ups to both our internal teams and customers
- Sharing technical insights and critical feedback gathered during meetings with our product team to help shape future versions of Metabase
- Crafting personalized technical and non-technical email communication for our enterprise customers, providing them with timely and helpful information so they can use Metabase to its fullest extent
- Managing and enriching our customer relationship management (CRM) system with detailed technical insights, ensuring that any team member can quickly understand a customer's technical landscape and status
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Insights
32% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2021
$30m
SERIES B
Apr 2019
$8m
SERIES A
Total funding: $38m
Our take
Metabase is leading a new trend in Business Intelligence tools. before it, there were big enterprise systems like SAP, and then self-service tools like Tableau and Looker. Now, cloud-based, open-source tools like Metabase are taking the stage.
Its open-source nature has helped Metabase reach 98 million downloads. Metabase makes money by offering a number of professional services like managed hosting, support, and assistance with implementing Metabase in a custom analytics or business intelligence setup.
The company is doubling down on its documentation and sales team to help onboard less experienced users and scale beyond its current user base of over 30,000 companies. The challenge for the startup will be capturing significant revenue while sticking to its open-source principles.
Kirsty
Company Specialist at Welcome to the Jungle