Technical Success Coordinator, Metabase

• Have excellent written and verbal communication
• Have solid organization and project management skills
• Have familiarity with data visualization or data analytics tools (bonus if you have experience using Metabase)

Desirable

• Developing tailored communication plans for our enterprise customers, including scheduling regular touchpoints, trainings, and ad-hoc meetings
• Attending these meetings to track requested and pending issues, understanding customer use cases and requirements, and documenting detailed, insightful reports in our product's issue tracking repository
• Summarizing meetings, providing necessary follow-ups to both our internal teams and customers
• Sharing technical insights and critical feedback gathered during meetings with our product team to help shape future versions of Metabase
• Crafting personalized technical and non-technical email communication for our enterprise customers, providing them with timely and helpful information so they can use Metabase to its fullest extent
• Managing and enriching our customer relationship management (CRM) system with detailed technical insights, ensuring that any team member can quickly understand a customer's technical landscape and status