Customer Success Manager, Cyberhaven

• 3+ years of proven experience as a Customer Success Manager, Account Manager, or similar role in the cybersecurity industry
• Strong understanding of data security, compliance, or related technical concepts
• Excellent communication and interpersonal skills with the ability to engage technical and non-technical stakeholders
• Proactive problem solver with a customer-centric mindset and the ability to work independently
• Familiarity with tools like Salesforce, Gainsight, or similar customer success platforms
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities

Desirable

• As a Customer Success Manager at Cyberhaven, you will be the trusted advisor and advocate for our customers, helping them succeed in leveraging our cutting-edge data security solutions
• You'll ensure customers derive maximum value from their investment, drive adoption, and foster long-term relationships to support renewal and expansion opportunities
• Customer Advocacy: Build strong relationships with key stakeholders, understanding their business objectives and aligning Cyberhaven's solutions to meet their goals
• Value Realization: Regularly review customer usage data, identify opportunities for optimization, and recommend best practices to maximize the impact of Cyberhaven's solutions
• Retention and Growth: Monitor customer health scores and proactively address risks or concerns to ensure high retention rates and identify upsell opportunities
• Feedback Loop: Act as the voice of the customer by gathering feedback and conducting QBRs and collaborating with internal teams (product, engineering, sales) to drive improvements in the platform
• Reporting: Maintain accurate records of customer interactions, goals, and success metrics using [specific tools like Salesforce, Gainsight, or others]
• Renewals: Manage renewals lifecycle with customers, including quoting and uplifts