Customer Success Manager, Cyberhaven
Data detection & response platform
Be an early applicant
Data detection & response platform
101-200 employees
Be an early applicant
101-200 employees
Company mission
To safeguard the flow of data in the digital economy so that creators maintain ownership and attribution of their work.
Role
Who you are
- Proven experience as a Customer Success Manager, Account Manager, or similar role in the SaaS or cybersecurity industry
- Strong understanding of data security, compliance, or related technical concepts
- Excellent communication and interpersonal skills with the ability to engage technical and non-technical stakeholders
- Proactive problem solver with a customer-centric mindset and the ability to work independently
- Familiarity with tools like Salesforce, Gainsight, or similar customer success platforms
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
Desirable
- Experience with enterprise customers and complex account management
- Knowledge of data classification, security frameworks, and compliance standards
What the job involves
- As a Customer Success Manager at Cyberhaven, you will be the trusted advisor and advocate for our customers, helping them succeed in leveraging our cutting-edge data security solutions
- You'll ensure customers derive maximum value from their investment, drive adoption, and foster long-term relationships to support renewal and expansion opportunities
- Customer Advocacy: Build strong relationships with key stakeholders, understanding their business objectives and aligning Cyberhaven's solutions to meet their goals
- Value Realization: Regularly review customer usage data, identify opportunities for optimization, and recommend best practices to maximize the impact of Cyberhaven's solutions
- Retention and Growth: Monitor customer health scores and proactively address risks or concerns to ensure high retention rates and identify upsell opportunities
- Feedback Loop: Act as the voice of the customer by gathering feedback and conducting QBRs and collaborating with internal teams (product, engineering, sales) to drive improvements in the platform
- Reporting: Maintain accurate records of customer interactions, goals, and success metrics using [specific tools like Salesforce, Gainsight, or others]
- Renewals: Manage renewals lifecycle with customers, including quoting and uplifts
Our take
Cyberhaven is a data detection and response (DDR) platform, blending risk management, cloud access security, and traditional DLP solutions to provide enterprises with robust data protection. As the landscape of data handling evolves, Cyberhaven's SaaS solution offers visibility into sensitive data across cloud and on-premises environments, disrupting the DLP industry.
Founded in 2016, Cyberhave has seen accelerated growth under the leadership of CEO Howard Ting, a marketing veteran. Recent strategic hires from McAffee and Microsoft bolster its senior management team, enhancing its capability to innovate in data protection. With ongoing advancements in its technology, Cyberhaven aims to solidify its position as a premier data security partner in the market.
Cyberhaven recently raised $88M in a Series C funding round. This funding, driven by a 200% increase in new bookings, underscores investor confidence in Cuberhaven's data protection innovations, fueling its expansion of products, global reach, and advancement in data lineage technology and AI capabilities.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jun 2024
$88m
SERIES C
Dec 2021
$33m
SERIES B
Total funding: $138.4m
Company benefits
- Remote-friendly culture
- 100% paid health benefits for you and your family
- Flexible time off
- Potential fast-tracked career advancement opportunities
Company values
- Research for ambitious goals: We’re not afraid of setting bold, audacious goals and are maniacally focused on achieving them. We strive to push the boundaries of what's possible and come up with creative solutions that make a real impact. We believe that breakthrough innovation is key to us successfully shaping a better tomorrow for all
- Think deeply and use sound reasoning: We start with first principles and work hard to deeply understand how things work. We’re direct with colleagues and have vigorous intellectual debates. Good ideas can come from anyone, regardless of their job title, and we make decisions on the merits of the argument and never based on politics
- Step up and take ownership: We take ownership, not just of our projects, but for the overall success of the company – identifying what’s holding us back and proactively making improvements. We put the team’s success above our own self interest and share knowledge openly. We are a little bit insecure and paranoid and do whatever it takes to ensure success
- Continuously learn and grow: Everyone is driven to continuously learn and improve, whether they’re just starting their career or a seasoned expert in their field. We actively create opportunities for people to take on new challenges and grow professionally
- Obsess about customers: We listen to our customers to understand their businesses intimately so we can solve their biggest problems. In everything we do that touches customers, we exceed their expectations for quality and reliability. When something urgent happens, we drop everything to help them
- Enjoy the journey: Building a great company isn’t enough, we also want to have fun along the way. We’re serious when it matters but also enjoy working together and joking around. We demonstrate we care about others and recognize them for their contributions and accomplishments
Company HQ
Evergreen Park, Palo Alto, CA
Articles
Leadership
Howard Ting
(CEO, Not Founder)Joined Cyberhaven as CEO in 2020 after serving as the CMO at Redis Labs, ZScaler, and Nutanix.
Vitaly Chipounov
(Co-Founder)Doctor of Philosophy and Computer Science at Ecole Polytechnique Fédérale de Lausanne, where they built S²E – a platform for multi-path in-vivo analysis of complex software systems. They turned this into commercial software at Cyberhaven.
Cristian Zamfir
(Co-Founder)Computer Science PhD at Ecole Polytechnique Fédérale de Lausanne. Inventor of Execution Synthethis, a celebrated method which automates the debugging of concurrent software.
Volodymyr Kuznetsov
(Co-Founder & CTO)Doctor of Philosophy and Computer Science at Ecole Polytechnique Fédérale de Lausanne, where they researched ways of using program analysis and instrumentation to solve cyber security problems.
Radu Banabic
(Co-Founder)Obtained a PhD from Ecole Polytechnique Fédérale de Lausanne, after developing tools and approaches that automatically find bugs and vulnerabilities in large systems such as Apache HTTP, MySQL, BIND, or PBFT. Won the IBM PhD Fellowship Award for this research.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 18 more jobs at Cyberhaven