Account Executive, UpKeep
CA$110k
OTE
CA$55k
BASE
+ Equity
Computerized maintenance management system software platform
Open for applications
Computerized maintenance management system software platform
101-200 employees
Open for applications
CA$110k
OTE
CA$55k
BASE
+ Equity
101-200 employees
Company mission
To give facility management and maintenance teams the tools they need to increase productivity.
Role
Who you are
- 2+ years B2B SaaS sales with quota carrying and direct sales experience
- Maintenance, Manufacturing, and Facilities sales industry experience a plus
- Proven track record of meeting or exceeding quotas and receiving positive customer feedback
- Bachelor's Degree with equivalent experience a plus
- Proficiency with CRM applications such as Salesforce
- Experience with SalesLoft, Zoominfo, Postal.io, Chorus, and Chili Piper is a plus
- Extensive lead generation and sales development experience in a high-paced sales environment
- Organized and detail-oriented with excellent follow-up skills
- Selling solutions over the phone with persuasive closing techniques
- Ability to work independently and as part of a team in a highly dynamic and fast paced environment
- Ability to multitask and juggle several responsibilities simultaneously
- Strong written and verbal communication skills
- Good attention to detail and organizational skills
Desirable
- Receptive to change – is flexible. Seeks and adopts improved approaches and processes
- Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance
- Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary
- Technically proficient – knows the role and has a solid familiarity with tasks and responsibilities
- Takes responsibility for own learning - knows personal strengths and recognizes development needs. Is open to feedback and always seeks to learn
- Communicates ideas – strong facilitation and written communication, proposes a way forward. Listens to views of colleagues and takes in diverse perspectives
- Works collaboratively – shares information, fosters teamwork and contributes to a positive work environment where people want to come to work
- Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values
- Act as a good citizen of UpKeep
What the job involves
- Our Account Executive is a high volume inside sales role; meaning all customer interactions are performed via the phone and email
- The primary goal as an Account Executive is to drive company growth by adding new clients via software license sales
- Effectively manage your own sales pipeline; by timely follow-up on qualified leads generated through marketing and our BDR team, while also managing thoughtful cold calling into new accounts to build a pipeline that will ensure you achieve your quota targets
- Qualify inbound leads and prospects via phone and email, identifying key decision-makers, business pain points, the size of the opportunity, budget, and purchase timeframes
- Build relationships with prospective emerging marketing customers (1-250 employees) across several major industries
- Work in partnership with Business Development Representatives to convert totally qualified opportunities into closed-won deals
- Conduct customer research and develop tailored, consultative product demonstrations
- Own contract negotiations and close the sale before handing off to the Customer Success and Implementation team
- Pursue industry and competitor knowledge to ensure that our value proposition is effectively communicated to customers
- Use your product expertise to understand prospect business and technical needs and present a compelling solution that delivers a unique business value
- Maintain accurate notes and records in Salesforce.com; actively update sales activities and all relevant data
- Own personal and departmental targets that are aligned with the company’s objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Identify areas of improvement in an account to meet sales quotas
- Forecast and track assigned account metrics (e.g. quarterly sales results and annual forecasts), prepare reports on account status, collaborate with sales and customer success to identify and grow expansion opportunities within territory
Our take
For hundreds of thousands of repair workers, as well as facilities and operations managers, the task of making maintenance requests proves to be time-consuming and inefficient. UpKeep was designed so these critical workflow decisions can be made with data-driven insights and in real time, without mountains of note taking and paperwork.
For a monthly subscription fee, UpKeep's users can manage assets and inventory, track time and cost, implement preventative maintenance, and more, with two tiers of features plus a customizable business option to choose from. The platform serves companies across industries, from manufacturing and farming, to hospitality and fitness, and including global enterprises like Yamaha and Unilever. It keeps the sharing of all types of maintenance issues conveniently on one platform, in an easy to read user friendly interface.
In 2022, the company successfully patented its "UpKeep Edge" product, which leverages sensors and cellular gateways to deliver real-time data on operating environments. This achievement showcases that the company is at the forefront of innovation in its field, and is positioned well to continue bringing next-level products to its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
35% female employees
-5% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2020
$36m
SERIES B
Mar 2018
$10m
SERIES A
Total funding: $48.9m
Company benefits
- Work from Home
- Stock Options
- Unlimited Vacations
- Medical, Mental, Dental, & Vision
- 401k Plan
- Paid Parental Leave
- Located in Westwood
- Dog Friendly Office
Company values
- Customers over revenue - We treat our customers the way we’d like to be treated. We anticipate their needs, actively listen to their requests, and care deeply about creating value for them. At the end of the day, it’s more important for us to do right by the customer than to worry about the most lucrative option
- Grit over prestige - We offer solutions, even if that means trying something new, in order to further the goals of our organization and customers. To honor our commitments, we face hurdles head on and think creatively to solve any problems in our path. When faced with the question, “Can we do X?” our instinctive answer is never simply “no,” it’s “no, but we CAN do Y instead.”
- Progress over perfection - We understand that our product and team always have potential to improve. We continuously develop our product in a way that helps our customers grow. When taking on a new project - we focus on moving quickly, not waiting until everything is perfect. As a team, we acknowledge mistakes, humbly embrace feedback, and pursue experiments with zeal
Company HQ
Westwood, Los Angeles, CA
Articles
Leadership
Ryan Chan
(CEO)Having studied at UCB, they worked as a Developer and Engineer for 3 years, before founding UpKeep as CEO in April 2016. They have been CEO since, alongside angel investing.
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