Enterprise Sales Lead, Gorgias
CA$203-225k
eCommerce customer support helpdesk
Be an early applicant
eCommerce customer support helpdesk
201-500 employees
Be an early applicant
CA$203-225k
201-500 employees
Company mission
We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Role
Who you are
- We are seeking a driven and strategic Enterprise Sales Lead to spearhead our efforts in acquiring high-value merchants with $20M+ in GMV
- The ideal candidate will have a deep understanding of DTC sales in the SaaS industry, proven success with enterprise accounts, and the ability to lead a small, agile team to execute ambitious goals
- Experienced Sales Professional: 5+ years in sales with a proven track record of success in acquiring enterprise-level clients within the SaaS industry. Ecomm experience is a plus
- Leadership Skills: Demonstrated experience in managing and mentoring sales teams, with the ability to inspire and drive performance. This is your opportunity to step into a leadership role
- Strategic Thinker: Ability to develop and execute effective acquisition strategies based on market analysis and business objectives. You’ll be working with BDRs to craft out outbound strategy
- Excellent Communicator: Strong verbal and written communication skills, capable of engaging and influencing C-level executives
- Results-Oriented: A proactive approach with a focus on achieving and exceeding acquisition targets
- Analytical Mindset: Proficiency in using CRM systems and sales analytics tools to drive data-informed decisions
- Adaptable: Comfortable working in a fast-paced, dynamic environment with the ability to manage multiple priorities
What the job involves
- Reporting directly to the CRO, you will lead a small team of 1-2 sales professionals, developing and executing strategies to secure new enterprise clients and position Gorgias as the premier choice for large-scale e-commerce businesses
- Develop and Implement Closing Strategies: Create and execute comprehensive sales plans aimed at closing high-GMV merchants, ensuring alignment with company revenue targets
- Lead and Mentor Sales Team: Manage and develop a small team of account executives, providing guidance and support to achieve individual and team acquisition goals
- Collaborate with Executive Leadership: Work closely with the CRO and executive team to refine acquisition strategies and establish key performance indicators (KPIs)
- Engage Prospective Clients: Identify and engage potential enterprise clients, understanding their needs and effectively communicating the value of Gorgias’ solutions
- Drive Sales Processes: Oversee the entire sales cycle from lead generation to closing, ensuring a seamless and efficient process
- Coordinate with Cross-Functional Teams: Partner with marketing, product, and customer success teams to ensure cohesive strategies and optimal support for acquisition efforts
- Monitor Market Trends: Stay informed about industry developments and competitor activities to adapt acquisition strategies accordingly
- Report on Sales Metrics: Provide regular updates on acquisition progress, pipeline status, and key insights to the executive team
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company benefits
- 60th and above percentile in compensation
- Health coverage
- Generous Equity Package
- Company Offsites
- Ergonomic setup at your service + 700$ for your home workstation
- 16-week parental leave, including maternity, paternity, and adoption leave
- Daily catered lunch
- 5 Weeks of Vacation
- Retirement Benefits
- Fully Stocked Kitchen
- 3 weeks of Paid Sick Leave
- $2,000 learning/professional development stipend
Company values
- Maximise your impact
- Customer first
- Be 100% honest
- Strive for excellence
- Take EXTREME ownership
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Alex Plugaru
(CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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