Field Implementation Manager, GreenSpark Software

• 4+ years of prior success in a customer-facing role, preferably in training, support, or a related function in a SaaS environment
• Prior work experience with Windows operating system, remote desktop software, and other software/IT programs
• Experience installing and setting up hardware (E.g. cameras, scales)
• Strong written and verbal communication
• A positive attitude and can-do mindset
• Strong self-motivation, grit, and a competitive spirit
• A customer-first mindset and bias towards action
• Highly organized and detail-oriented
• Demonstrated ability to work in a fast-paced and dynamic work environment

Desirable

• We are seeking a proactive Field Implementation Manager to join our Customer Experience Team. This role will help drive progress on customer implementations including hardware configuration, end-user training, and workflow recommendations
• There will be travel involved (~30%) to visit customer sites and drive in-person hardware configuration and product training required for going live on the platform
• Lead end-to-end software implementations for new ReSpark customers
• Travel to scrap yards for in-person go-lives and training on a regular basis
• Become an expert on the ReSpark product, its use cases for recyclers, and how ReSpark helps recyclers operate more efficiently and improve business outcomes
• Configure customer hardware supporting ReSpark’s software platform such as IP cameras, scales, and printers
• Lead virtual and live end-user trainings during and after onboarding
• Hone your customer experience skill-set including clear communication, expectation-setting, problem-solving, and more