TechOps Site Support, Plaid
$118.8-140.4k
Offers equity
1-5 days a week in office ( Spring Street, NYC)
Data network powering the tools millions of people rely on to live a healthier financial life
Be an early applicant
Data network powering the tools millions of people rely on to live a healthier financial life
1001+ employees
Be an early applicant
$118.8-140.4k
Offers equity
1-5 days a week in office ( Spring Street, NYC)
1001+ employees
Company mission
To unlock financial freedom for everyone.
Role
Who you are
- Proven experience troubleshooting basic AV setup issues, specifically with Google Meet or Zoom conference systems
- Experience assisting presenters and running live support for small and large-scale meetings
- Hands-on experience with basic network infrastructure and office hardware troubleshooting
- Strong problem-solving skills with a collaborative, user-focused mindset
- We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
What the job involves
- As part of the TechOps team, you will design, build, and support a first-class computing environment that keeps our business secure and our employees productive
- In this role, you will be the backbone of our in-office technical experience. By ensuring our conference rooms, networking systems, and daily workplace tools run smoothly without interruption, you enable every employee to focus on expanding financial access for everyone
- Enable Seamless Collaboration: Ensure audio-visual (AV) systems in conference rooms and shared office spaces function flawlessly so team members can connect seamlessly across global offices
- Resolve In-Office Hardware & Tech Needs: Directly troubleshoot and resolve issues with printers, monitors, keyboards, and other office desk peripherals, minimizing downtime for your colleagues
- Manage Hardware Operations: Track and manage on-premise IT and AV inventory (including Google Meet hardware and Apple laptops) to keep our team equipped with the tools they need
- Support Our Remote Teammates: As time permits, assist with non-office and remote technical support requests to ensure equal support across all working environments
- What You Can Expect to Learn on the Job:
- Administration and configuration of cloud identity platforms like Google Workspace or Okta
- Device management and deployment systems using MacOS MDM tools (such as Iru)
- Advanced enterprise network architecture and automated systems operations
- Automation of user lifecycle, access control and more
- We invest in your long-term growth. In this role, you will start by mastering site support and AV infrastructure. As you build expertise, you will have opportunities to take on broader operational projects, deepen your skills in identity and access management (IAM), and step into enterprise IT systems engineering or TechOps management
- Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable
Our take
Plaid builds infrastructure that allows consumers to interact with their bank account on the web through a number of third-party applications, like Venmo, Robinhood, Coinbase, Acorns and LendingClub.
Plaid has integrated with over 12,000 financial institutions in the US, Canada, the UK and Europe. And about a quarter of people living in North America with bank accounts have linked with Plaid through at least one of the hundreds of apps that leverage Plaid’s application program interfaces (APIs).
The platform allows companies to create financial services applications without having to hire their own team of engineers to build out a tool that connects apps to its users’ bank accounts. This is very valuable in a world where there are increasing number of fintechs, so the demand for Plaid's services are only going to grow.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Apr 2025
$575m
LATE VC
Apr 2021
$425m
SERIES D
Total funding: $1.3bn
Company benefits
- Vibrant offices in SF, NYC, and Raleigh-Durham—with catered meals, happy hours, and clubs to keep you connected
- Competitive pay, comprehensive health benefits, and support for fertility, mental health, and parental leave
- Lifestyle perks including home office stipends, daycare support, and commuting benefits like CitiBike and Lyft
Company HQ
SoMa, San Francisco, CA
Leadership
Zach Perret
(Co-Founder & CEO)Previously, Zach was a Consultant at Bain and a Research Fellow and Trustee at Duke before co-founding Plaid ion 2012.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 89 more jobs at Plaid