Renewals Analyst, Stripe

• 5+ years of operations experience in a software solutions or technology company
• 3+ years working with a GTM or Sales organization
• Strong comfort with LLM and AI tooling (e.g. Cursor, Claude Code or Open AI)
• Data Analytics (Google Sheets/Excel data manipulation, SQL)
• Business and operational SLA reporting
• Communicate clearly, proactively, and concisely
• Self-starter and comfortable dealing with ambiguity
• You're encouraged to apply even if your experience doesn't precisely match the job description

Desirable

• Our team is still very nascent, with the majority of our near term focus on building business foundations, which necessarily entails a focus on operational projects (process design, business cadences, systems work)
• This analyst is a critical person to the foundations and scale of the Renewals business
• Their role includes: measuring and providing insights on performance, forecasting, and process improvement
• Set annual and quarterly SOKRs and track performance
• Build actionable reports and insights for leadership reporting forums
• Prepare for QBRs and other leadership meetings
• Examine operational or financial data to uncover trends and guide decision-making
• System and operational workflow management analysis and investigation
• Improve business processes through data driven decisions