IT Operations Engineer, Anthropic

• Have implemented an asset management and lifecycle program for a multi-office fleet, not only run one: taken it from spreadsheets or nothing to a system of record and defined the processes around it (procurement, inventory, assignment, refresh, collection and disposal), ideally in a fast-paced or high-growth environment
• Have selected or implemented an asset management platform such as Jira Assets, Snipe-IT or similar, and developed the data model
• Have run an e-waste or secure disposal program with certified partners and chain-of-custody records
• Have managed reseller or vendor relationships for hardware purchasing and asset disposal
• Write things down: runbooks, how-to guides and knowledge base articles
• Recognize when a request reaches past this role and route platform work to IT Engineering, policy to the Endpoint pod, and budget to Finance
• We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work

Desirable

• The IT Operations team keeps Anthropic running. We make sure every employee can do their best work without friction
• We're hiring an IT Operations Engineer to develop our global asset management and hardware lifecycle program across our offices in San Francisco, New York, Seattle, London, Dublin and Sydney
• You will bring program expertise to how we track hardware as inventory through its whole life: procurement and receiving, the inventory of record, assignment, refresh, collection and recovery, e-waste and secure disposal, and reseller relationships, iterating and scaling practices as we mature
• The same person runs day-to-day operations for our corporate mobile program in addition to expertise in management of laptop and workstation lifecycle operations
• You'll partner with several teams within the IT, Security and business operations organizations: IT Hardware Ops runs procurement, fleet logistics, onboarding and offboarding, the storage room, and physical intake. The Endpoint pod owns MDM, device policy and enrollment. Finance owns the budget and vendor contracts. Hardware requests that come through the IT Support queue land with the IT Support team, and you'll help define how they are handled
• Develop the global asset management strategy: the lifecycle model, the data we keep on every device, and how each office executes against it
• Select, implement and administer the asset management tool, define its data model and integrations, and partner with IT Engineering where the work needs platform-level access
• Contribute to and develop the processes on-site engineers in each office execute against, including the storage room process
• Support the evaluation and onboarding of a hardware lifecycle services vendor and, once in place, run the day-to-day relationship
• Establish the inventory of record across systems and keep it accurate, from receiving through disposal: every device, its state, its location, and who has it
• Run audits of who-has-what and reconcile physical counts against the system of record
• Manage demo, loaner, and travel device inventories, ensuring devices are accurately tracked through complex logistical deployments
• Maintain up-to-date inventory counts and make strategic purchasing decisions in support new hire onboarding and peripherals stock levels
• Support hardware purchasing through our reseller and vendor relationships, working from the refresh calendar
• Build out the refresh calendar and advance it across offices
• Reconcile purchase orders, deliveries and invoices with Accounting and vendors so that what was ordered, received, and billed line up
• Develop device collection and recovery workflows: offboarding returns, refresh swaps, remote-employee returns and the BPO fleet, including the shipping and tracking that goes with them
• Build the e-waste program: certified recycling and secure disposal partners in each region, data destruction records, and the chain of custody from collection to certificate
• Handle equipment under legal hold or other chain-of-custody requirements
• Provision, track and recover the device fleet for our BPO partners, and be the day-to-day hardware contact for those vendors
• Run day-to-day operations for the corporate mobile program and write its runbook
• Manage deployment, break-fix, and carrier relationships associated with a mobile device fleet
• Identify repetitive work throughout the operation and automate it with the tools at hand (scripts, systems integrations / connectors, AI tools)

• Deadline to apply: None. Applications will be received on a rolling basis