Senior Product Manager, Maze

• You have experience as a Product Manager or Senior Product Manager owning meaningful product areas from discovery through execution
• You’re highly autonomous and comfortable taking a problem, creating structure around it and driving it forward without waiting for perfect direction
• You’re a clear, structured communicator who can bring others along in how you think about a problem, recommendation or decision
• You’re comfortable working on products that span software, operations and external partners rather than living entirely within a single product surface
• You’re comfortable getting close to operational workflows and using what you learn to make better product decisions
• You have strong product judgment and can make thoughtful tradeoffs when there isn’t a perfect answer
• You’re experienced partnering closely with Engineering and Design to take products from discovery through delivery and iteration
• You think in systems and look for scalable product solutions rather than one-off workarounds
• You’re comfortable balancing customer experience, business needs, operational realities and technical constraints
• You thrive in an environment where you can move quickly, make decisions with imperfect information and continuously learn from customers and internal teams

Desirable

• Maze customers need to reach the right participants and trust the quality of the people taking part in their studies. Recruitment is a critical part of research
• We’re looking for a Senior Product Manager to own the recruitment and panel experience at Maze. You’ll help shape how customers recruit and manage participants across unmoderated, moderated, AI-moderated and future research experience
• This is a highly cross-functional product area that sits at the intersection of product, operations and our panel partner ecosystem. You’ll work in a trio with Engineering and Design while partnering closely with our Panel Operations team, GTM, Customer Success, Research Partners and other product teams
• You’ll own the customer and participant experiences as well as the systems behind them, helping Maze deliver a recruitment experience that is high-quality, reliable and able to scale with increasingly complex customer needs
• Own and evolve the roadmap for recruitment and participant management across Maze
• Improve participant quality by building stronger feedback loops, quality signals, filtering and experiences that reduce confusion for participants
• Make it easier for customers to recruit the audiences they need across different study types, including more complex enterprise use cases
• Use data and customer insights to understand panel performance and identify gaps in participant supply, quality and fulfillment
• Partner with Panel Operations to continuously improve the tools, workflows and handoffs used to fulfill recruitment requests
• Help evaluate and onboard new panel partners and identify where deeper integrations can improve quality, coverage or efficiency
• Develop smarter ways to route studies to the right participant supply based on customer and study needs
• Stay close to the operational side of recruitment so product decisions are grounded in how participant fulfillment actually happens
• Partner with Sales, Customer Success and Research Partners to understand customer needs, recruitment feasibility and opportunities to improve the recruitment experience
• Define and measure success across participant quality, fulfillment and the overall recruitment experience