Forward Deployed Engineering Intern, Cresta
AI Agent
Offers equity
Real-time intelligence for contact centers
Open for applications
Real-time intelligence for contact centers
201-500 employees
Open for applications
Offers equity
201-500 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- Enrolled in a Bachelor’s or Master’s degree program in Computer Science, Engineering, or a related field
- Experience writing code in Python (or another general-purpose language)
- Basic understanding of programming fundamentals and software development best practices
- Strong interest in artificial intelligence, machine learning, or software engineering
- Excellent communication skills and willingness to collaborate with teammates and customers
Desirable
- Experience with APIs, web development, or cloud platforms
- Prior coursework or projects involving AI/ML concepts or LLMs
- Exposure to prompt engineering or similar experimentation
What the job involves
- As a Forward Deployed Engineering Intern on the AI Agent team, you’ll support real-world AI deployments and gain hands-on experience with AI systems in customer environments
- Assist in developing and configuring AI agents using Cresta’s platform tools
- Help build and test integrations between AI agents and external systems (like APIs or data sources)
- Support performance tuning and troubleshooting of AI agent prototypes
- Work with customers and internal engineering teams to understand requirements and iterate on solutions
- Participate in team demos, feedback sessions, and learning opportunities
- This role provides mentorship and exposure to customer-facing technical problem solving in a fast-moving AI/Product environment
Our take
Cresta is an innovative customer service platform which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees and analyses why they outperform their colleagues before providing personalised guidance to other members of staff.
This unique approach enables the rapid sharing of best practices, and both improves and consistently implements customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition, the machine learning aspect of Cresta enables companies to continuously optimise their performance.
Considering that over a trillion dollars is spent by businesses globally on customer service calls a year, Cresta has been afforded a massive opportunity if it can continue to improve this aspect of business for its clients. The company has already been recognised as an innovator in the space, and the expansion of its AI solutions suggests it is poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
129% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company HQ
Heritage District, Sunnyvale, CA
Salary benchmarks
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