Enterprise Implementation Manager, PermitFlow

$160-210k

OTE

Offers equity and bonus

Senior and Expert level

New York

More information about location

3 days a week in office

AI pre-construction platform built for construction and trades

Open for applications

AI pre-construction platform built for construction and trades

101-200 employees

B2BArtificial IntelligenceConstructionSaaSMobile

Open for applications

$160-210k

OTE

Offers equity and bonus

Senior and Expert level

New York

More information about location

3 days a week in office

101-200 employees

B2BArtificial IntelligenceConstructionSaaSMobile

Company mission

To make pre-construction seamless, empowering builders to start projects faster with confidence.⁠⁠

Job

Company

Role

Who you are

5+ years of experience leading customer onboarding, implementation, or customer success for B2B SaaS enterprise or strategic accounts
Proven ownership of complex implementations, managing multiple stakeholders, cross-functional dependencies, and customer-facing timelines from kickoff to launch
Demonstrated ability to drive adoption and time-to-value, including leading live trainings, enablement sessions, and post-launch readiness reviews
Strong project management and communication skills, evidenced by successfully running executive-facing meetings, maintaining clear project plans, and resolving risks or blockers proactively
Experience operating in regulated or operationally complex environments, with the ability to translate customer workflows and compliance requirements into actionable implementation plans

What the job involves

As Enterprise Implementation Manager, you will report to the Vice President of Customer Success and own onboarding for PermitFlow’s strategic enterprise accounts
You’ll lead complex implementations from post-sale handoff through launch, serving as the primary customer contact and driving early value
Own enterprise onboarding end to end for strategic PermitFlow accounts - from post-sale handoff through successful launch and transition to Customer Success
Lead complex, multi-stakeholder implementations by scoping customer outcomes, building project plans, managing timelines, and ensuring launch readiness
Serve as the primary point of contact for enterprise customers during onboarding, proactively managing communication, expectations, and risk
Partner cross-functionally with Sales, Customer Success, Product, Engineering, and Operations to align priorities and execute onboarding requirements
Translate customer workflows and requirements (including permitting, compliance, and operational needs) into clear, actionable implementation plans
Drive product adoption and early value realization through tailored training, enablement, and best-practice guidance
Measure onboarding success using defined metrics (e.g., engagement, time-to-value, launch readiness) and share insights with internal stakeholders
Build, refine, and document scalable enterprise onboarding processes, playbooks, and best practices

Our take

Aiming to release value in the construction market, PermitFlow is an AI-powered construction permit application and management platform. It exists to simplify the pre-construction process for builders and owners, enabling them to move forward with projects more easily.

The company offers a standardized permit application workflow through which users can easily prepare and submit permit applications, receive approvals, and respond to municipal comments on one single platform. This saves time, reduces errors and shortens municipal review cycles, ultimately speeding up the time taken to permit.

Through the deployment of advanced technologies, PermitFlow has kept up with the needs of a changing market, benefitting builders and stakeholders across the nation. As AI has advanced, so too have the company's algorithms, bringing in new functionalities such as voice AI agents that can schedule an inspection as soon as a project is permitted.

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 4 rounds)

Dec 2025

$54m

SERIES B

Feb 2024

$31m

SERIES A

Total funding: $90.7m

Company benefits

Equity packages
100% Paid health, dental & vision coverage
Company issued laptop
Home office & equipment stipend
Lunch & Dinner provides via UberEats w/ a fully stocked kitchen
Commuter benefits
Team building events
Unlimited PTO

Company HQ

Civic Center, New York, NY

Leadership

Francis Thumpasery

(CEO)

Previously served as Senior Business Analyst for McKinsey & Company. Co-founded mBulance.

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