Senior Strategy & Operations Associate, Clio

• Evidence that you’ve built and delivered something others use, ideally an AI-enabled workflow, agent, automation, internal tool, or similar solution
• We’re interested in the problem you solved, your role in building it, how you tested it, and what happened after launch
• Enough technical fluency to prototype and deliver directly, and to collaborate effectively with technical partners when a solution needs deeper engineering or integration
• Strong analytical and strategic judgment: you can structure ambiguous problems, work with business data, test assumptions, and make a clear recommendation
• The ability to work across functions and domains, earn trust with stakeholders, and adapt a solution based on how people actually work
• Sound judgment about accuracy, confidential information, responsible AI use, and where human review remains necessary
• Clear writing and communication, with the ability to explain both a strategic recommendation and the workings and limits of a solution
• Your background may be in strategy and operations, product, consulting, solutions delivery, or another role that combines business judgment with hands-on building. Demonstrated impact through your career is more important than a particular career path

Desirable

• Clio is the global leader in legal AI, with more than US$500M in ARR. We build AI for legal professionals every day. This role makes sure Clio runs on it too
• You'll sit in Strategy & Operations, partner with our AI Centre of Excellence, and do two things most roles keep separate: shape the corporate strategy, and build the agents and automations that deliver it
• You'll find the highest-value work, build the first version yourself, and stay with it until teams actually use it
• We are seeking a Senior Strategy & Operations Associate to join our Strategy & Operations team. This role is available to candidates in either Vancouver or Toronto
• Strategy & Operations partners with leaders across Clio on corporate and business strategy, new opportunities, business performance, and the company’s operating rhythm
• We bring analysis, an organization-wide perspective, and the ability to turn decisions into action
• As a Senior Strategy & Operations Associate, you will have the opportunity to help determine immediate and long-term business strategy, set OKRs, build business / investment cases, and support our business review rituals to measure business performance
• The team also drives work within Clio’s AI Centre of Excellence (CoE) to identify opportunities, build and test AI-enabled workflows, and help teams adopt approaches that improve how work gets done
• As a Senior Associate, you will help the team move from the big picture to a working solution: engaging teams cross functionally to understand a problem, set a clear direction, measure impact, define prototypes, and iterate on them
• You will be supported with the most advanced AI models and tech stack, and work directly with the C-suite on driving org wide business transformation
• Partner with teams through the AI CoE to understand recurring work, identify valuable opportunities for AI, and define the problem, desired outcome, and practical path to delivery
• Go beyond applying AI to your own productivity by designing, prototyping, and shipping AI-enabled solutions, such as internal agents, research or analysis workflows, and process automations, that others can use
• Apply systems thinking: connect processes, data, tools, and decision points; work from first principles when the path is unclear; and translate a vision into sequenced steps
• Test solutions with users, verify outputs, document limitations and safeguards, and make the work maintainable so it can be adopted and improved beyond an initial pilot
• Contribute to strategic projects such as market and expansion assessments, product and business strategy, investment cases, and performance analysis
• Help leaders prepare for planning, OKRs, business reviews, and Board or executive discussions by turning evidence into clear insights, choices, and actions