Customer Success Manager, Lumafield

• This role requires the technical depth to understand engineering analyses and manufacturing processes, as well as the business acumen to translate technical success into measurable business value and lead conversations with executive stakeholders at customer organizations
• B.S. degree in Engineering
• 10+ years of professional experience, including technical experience in engineering or manufacturing and client-facing experience such as consulting or program management
• Experience working in automotive or industrial manufacturing
• Experience at an automotive OEM or Tier 1 supplier is strongly preferred; strong experience with manufactured B2B industrial products is also relevant
• Deep familiarity with manufacturing processes, terminology, quality systems, and supplier ecosystems
• Passionate about Lean, process improvement, quality, and bringing technology into manufacturing
• Excellent verbal and written communication skills that flex to be effective across levels of an organization
• Commercial business exposure and interest, including understanding of budget cycles and planning
• Ability to independently create and deliver executive-level presentations
• Extremely organized and ready to dive head first into a rapidly scaling startup environment
• Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be. Do you feel like your skills don’t meet every single requirement listed?
• We encourage you to apply anyway – If you’re excited about our technology, the opportunity, and are eager to learn more we’d love to hear from you!

Desirable

• Lumafield is looking to bring on a Customer Success Manager (CSM) to partner closely with customers, champion their needs internally, and manage accounts to achieve business outcomes and revenue growth
• This CSM will support a mix of automotive and industrial customers
• Working at the intersection of advanced industrial technology, manufacturing, and customer strategy, the CSM will lead business reviews, develop and execute mutual customer success plans, and drive net revenue retention through strategic account growth
• The CSM will own the complete customer lifecycle from post-sale onboarding through renewals and expansion, serving as an advisor and trusted partner for stakeholders, helping build advocacy within their accounts, and ensuring customers achieve business value from Lumafield’s products
• Own the relationships, revenue, contracts, and outcomes associated with your accounts
• Serve as the primary point of contact and trusted advisor for your customer accounts
• Partner with customer engineering, quality, and operations teams to identify opportunities and advise on how to improve quality control, accelerate root cause analysis, and achieve operational efficiencies
• Project manage delivery and adoption of Lumafield’s technical solutions
• Build a deep technical understanding of customers’ products, designs, manufacturing processes, and quality needs
• Lead business reviews and develop mutual customer success plans tied to measurable business outcomes
• Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services
• Proactively manage renewal processes, mitigate churn risk, and maintain account health
• Uncover upsell, cross-sell, and new use case opportunities to expand product usage
• Build strong customer relationships through mutually valuable touchpoints such as business reviews, success and goal planning, product roadmap reviews, and adoption check-ins
• Help build and improve scalable customer success processes, templates, playbooks, and best practices
• Follow up consistently and maintain strong ownership across customer commitments