PMO Delivery Manager, NTT DATA
Digital transformation consulting and services
Be an early applicant
Digital transformation consulting and services
1001+ employees
Be an early applicant
1001+ employees
Company mission
To leverage information technology to create new paradigms and values, which help contribute to a more affluent and harmonious society.
Role
Who you are
- Proven experience in PMO, Programme Management or Delivery Management within a complex environment
- Strong understanding of project and programme governance, controls and delivery assurance
- Experience managing budgets, forecasts, resource plans and delivery performance
- Strong risk, issue, dependency and change management skills
- Experience producing high-quality management information, dashboards and executive-level reporting
- Excellent stakeholder management skills, with the ability to engage and influence at senior levels
- Experience managing resources, capacity, utilisation and delivery priorities across multiple workstreams
- A strong focus on quality, continuous improvement and standardisation
- Experience working across Agile, Waterfall and/or hybrid delivery methodologies
- Strong analytical and problem-solving capability, with the ability to use data to identify trends, risks and opportunities
- Excellent communication, presentation and facilitation skills
- Experience leading, mentoring or coordinating PMO professionals and project teams
- Strong client-facing and relationship management capability
- Good understanding of IT, technology or business transformation environments
- Proficiency with Microsoft Excel and PowerPoint, with experience using tools such as Jira, Confluence, ServiceNow and/or Power BI desirable
- Desirable:
- PRINCE2, PMP, PMI, IPMA or equivalent project/programme management qualification
- Agile/Scrum certification
- Experience in consultancy or client delivery environments
- Experience with commercial, supplier or contractual management
- Experience establishing, developing or improving PMO frameworks and ways of working
What the job involves
- The PMO Lead Delivery Manager will lead and manage the delivery of a PMO-as-a-Service, providing effective governance, delivery assurance, portfolio oversight and executive reporting across a complex portfolio of projects and programmes
- The role will lead a team of five PMO Delivery resources, providing day-to-day leadership, direction, coaching and quality assurance while ensuring the PMO delivers a consistent, high-quality and value-driven service
- A key responsibility will be to lead the PMO as an outcomes-based service, with clearly defined deliverables, service outcomes, ownership, KPIs and measures of success
- The role will ensure the PMO is measured not simply by the activities it performs, but by the tangible improvements and business value it delivers across portfolio governance, delivery performance, financial control, resource management, reporting and decision-making
- A critical aspect of the position is the ability to operate confidently with senior client stakeholders and leadership teams, translating complex portfolio information into clear executive insights, recommendations and decisions
- The role requires exceptional communication, stakeholder management and presentation skills, with the ability to develop high-quality executive presentations, dashboards and management reporting
- Lead the day-to-day delivery of the PMO-as-a-Service, ensuring agreed services, responsibilities, KPIs and outcomes are consistently achieved
- Own and lead an outcomes-based PMO service, ensuring each service area has clearly defined deliverables, expected outcomes, ownership, delivery milestones and measurable success criteria
- Translate client objectives and PMO strategy into a structured service delivery plan, with clear deliverables and measurable outcomes for the PMO team
- Establish clear accountability across the team so that every PMO deliverable has an identified owner, target date, expected outcome and agreed measure of success
- Ensure the PMO demonstrates measurable client value through improvements in areas such as portfolio visibility, governance compliance, delivery predictability, financial control, resource management, data quality and risk management
- Establish and maintain a PMO service scorecard covering deliverables, KPIs, service performance, portfolio health and improvement outcomes
- Regularly review PMO outcomes with senior client stakeholders, demonstrating what has been delivered, the measurable difference achieved and the priorities for the next reporting period
- Shift the PMO away from an activity-led or administrative model towards a proactive, insight-led and outcomes-focused delivery service
- Ensure PMO reporting distinguishes between activities completed, outputs delivered, outcomes achieved and business value realised
- Identify opportunities for continuous service improvement, automation, simplification and increased client value
- Lead, manage and develop a team of five PMO Delivery resources, setting clear objectives, priorities and expectations
- Translate service outcomes into individual and team-level responsibilities and deliverables
- Allocate responsibilities and workload across the team based on portfolio priorities and resource capacity
- Provide hands-on guidance, coaching and mentoring to develop the team's project management, governance and stakeholder management capability
- Conduct regular team reviews, one-to-ones and performance discussions
- Review and quality-assure outputs before presentation to senior client stakeholders
- Create a high-performance culture based on ownership, accountability, collaboration and continuous improvement
- Act as the escalation point for complex delivery, governance and stakeholder matters
Our take
Nowadays, large organisations still struggle to keep up digitisation. Attracting future investment and ensuring growth is more than a matter of purchasing new tools. It involves a fundamental change in ways of working and company culture that few organisations have the expertise to achieve on their own.
The UK and Ireland arm of NTT Data, a global digital transformation consultancy and services firm, exists to support businesses and government organisations through this seismic change. It faces major competition from the likes of Deloitte, Accenture and IBM's consulting arm. That said, the company brings significant expertise in UK telecommunications, financial services and the British public sector - giving it an edge in this market.
NTT Data UK&I cited ambitious plans for the digital transformation market in the UK. To achieve them, it has formed strategic partnerships with infrastructure providers such as Google Cloud. In 2025, NTT Data was taken private by its parent company in order to expand its Global Data Centers division, which will enable yet more expansion in high-demand markets.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company benefits
- A people focused business
- Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills
- A varied client base
Company HQ
London, UK
Leadership
Niccolo Spataro
(CEO (NTT DATA UK&I))Joined NTT DATA in 2016 and has been CEO of its UK&I operations since 2024. Has a range of experience from General Manager, Multi-channel Sales Management, Marketing and Services Sales and Delivery
Salary benchmarks
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