Solutions Architect, Very Good Security

• 5+ years in technical support, integration or implementation engineering, solutions engineering, technical account management, or solutions architecture, with some of it in a senior or lead capacity
• Proven ability to work independently as the technical expert in a customer-facing role, deciding and then reporting rather than checking first
• Background at a merchant, PSP, processor, acquirer, issuer, card network, or payment infrastructure company
• Experience with large-scale card or credential migrations, and with multi-PSP, payment orchestration, processor-routing, or payment portability strategies
• Knowledge of PCI DSS, data security, privacy, and compliance architecture
• Strong communication skills: comfortable explaining complex concepts to technical and non-technical audiences, creating clear solution diagrams, supporting customer executive briefings, and coaching colleagues in Sales, Implementation, and Support
• Strong command of HTTP, REST APIs, and proxies, and independent network debugging (DNS, TCP/IP, routing, TLS/SSL handshakes). Be ready to describe a specific problem you diagnosed and how you narrowed it down
• Ability to read and debug code and to write working code examples in at least one of Python, JavaScript, Java, or Ruby
• A knack for out-of-the-box thinking that thrives in a fast-paced startup environment
• English at C1 or above, written and spoken
• Strong collaboration, negotiation, and prioritization skills
• Willingness to work EU business hours on a sustained basis

Desirable

• VGS is hiring a Solutions Support Engineer in Europe to be the technical front door for our European prospects and customers
• As part of our European and Support organization, you will bring your expertise to the earliest stage of the relationship: scoping use cases, mapping payment flows, and designing the solution with EU Sales
• Once the client is onboarded, you will continue to provide ongoing technical support
• Roughly three-quarters of your time will be spent on solution work, and the remainder will be spent on technical support
• This is a growth role for a senior support, integration, or solutions engineer who wants to move upstream, and you will help shape how Solutions and Support work together in Europe
• You will operate largely in the region alongside the EU team, while the US Solutions team is offline, with a few hours of overlap with the US team towards the end of your day
• We are looking for a payments nerd who, in a single day, can earn a prospect CTO's trust, map a complex payment flow with an existing customer's payments leader, help a colleague in Sales through a technical conversation, and trace a failing integration with the customer's engineers
• You will partner with payment companies and enterprise merchants on global payment infrastructure, processor connectivity, credential portability, tokenization, and sensitive payment data
• You will work with the European team through the deal lifecycle, hand over approved designs to the Implementation team, and oversee them through go-live, provide support on solution questions, and stay aligned with the US Solutions team
• What you learn in the field goes to Product and Engineering to shape the roadmap and our go-to-market strategy
• Conduct technical discovery with EU prospects and customers, Sales, and Account Management to clarify business goals, requirements, risks, and product gaps
• Partner with EU Sales on technical strategy for strategic opportunities, from discovery through architecture approval, and support other EU opportunities
• Map payment flows across merchants, PSPs, processors, acquirers, card networks, wallets, and third parties
• Architect solutions using VGS capabilities, including vaulting, card management, Network and Agentic Tokens, Account Updater, 3DS, wallet payments, account validation, and data security
• Guide customers on payment security best practices, PCI scope reduction, credential portability, multi-processor setups, resiliency, and scaling
• Create and deliver architecture diagrams, proposals, demos, and proofs of concept, and support EU responses to RFIs, security reviews, and architecture assessments
• Back up EU Sales, Implementation, and Support colleagues in client conversations that need solutions depth, and coach them on solutioning with VGS
• Produce detailed handoffs to the Implementation team covering solution architecture, assumptions, responsibilities, testing, success metrics, and out-of-scope items, then coordinate with Support to provide technical oversight through go-live to ensure the implementation matches the approved architecture
• Serve as the solution-level escalation point for Support, helping diagnose and redesign where a customer's setup is the root cause
• Turn customer and market feedback into input for the product roadmap, and build reusable reference architectures, integration patterns, and enablement for the EU teams
• Coordinate with the US-based Solutions team so EU work stays consistent with VGS standards: reuse existing payment flow maps, solution designs, and reference architectures, bring new EU use cases and capability gaps back to them, and share the patterns and enablement you build
• Overflow technical support (about 25% of the role)
• When there are no active implementations, take overflow tickets during EU business hours
• Reproduce issues with cURL and Postman, read logs, and trace requests across VGS infrastructure, customer systems, and downstream gateways
• Diagnose network problems independently, including DNS, TCP/IP, routing, timeouts, connection resets, and TLS/SSL handshake failures
• Resolve the issue, find a workaround, or escalate with a bug report that Engineering can act on immediately
• Write up nontrivial investigations as internal runbooks or public documentation, and build and deliver customer training where none exists
• When an incident or maintenance event affects EU customers, flag the impact to the on-call lead and help draft status page updates and customer notices