Senior Technical Writer, Okta
Management platform securing resources from cloud to ground
Posted today
Management platform securing resources from cloud to ground
1001+ employees
Posted today
1001+ employees
Company mission
To improve the connections between people and tools to make companies more productive and secure.
Role
Who you are
- 4+ years of relevant experience writing technical documentation for Cloud or Enterprise products
- Practical experience with topic-based writing, minimalism, and a proven ability to simplify complex tasks
- Experience writing SDK, CLI, REST APIs and developer tools documentation
- Experience writing customer-facing documentation and release notes
- Experience with Markdown, code editors and source code control tools such as Git and GitHub
- Experience using Oxygen or similar DITA authoring tools
- Experience leveraging GenAI tools such as Claude, Gemini or ChatGPT to assist in the documentation lifecycle
- Proven record of writing accurate, clear, and concise documentation for a global audience, with an ability to plan and prioritize deliverables with reasonable estimates
Desirable
- Bachelor’s degree or certificate in Technical Writing is preferred
- Strong ability to understand the application of security products in the real world and produce use case-based content
- Experience streamlining or orchestrating technical writing workflows and content tasks using AI-assisted tools
- Experience with Redocly or any API management and publishing platform
- Knowledge of programming languages such as the ability to interpret and document code examples in JavaScript, Python, React or Angular
- Knowledge of Okta or similar identity and access management solutions
What the job involves
- Okta is seeking an experienced technical writer with a passion for creating and delivering customer-centered technical content. We’re looking for a collaborative, creative team member who understands how to write content that is clear, concise, and relevant
- In this role, you will work closely with a global network of engineers, product managers, and customer success professionals to understand real-world use cases for identity and access management. You will create practical technical content that guides Okta customers to successfully adopt and deploy our solutions
- If you have a passion for learning new technologies and want to help us drive adoption and ubiquity of our products and platform, this is the place for you!
- This role requires in-person onboarding in office during the first week of employment
- Design, develop, edit, and deliver accurate and effective developer and admin documentation for Okta products
- Work closely with Engineering, Product Management, Design, QA, Support, and members of the Information Development team to ensure quality and accuracy of content
- Follow our documentation guidelines to produce high quality documentation
- Multi-task and prioritize projects as you support multiple engineering teams
- Collaborate with developers to review API documentation
- Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance
Our take
Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.
The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. It aims to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.
Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$75m
SERIES F
Jun 2014
$75m
SERIES E
Total funding: $229.3m
Company benefits
- Work from home opportunities
- Health + Wellness
- Financial Benefits
- Pay + Incentives
- Time Off
- Everyday Living
- Resources
Company HQ
The East Cut, San Francisco, CA
Leadership
Todd McKinnon
(Co-Founder & CEO)VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.
Frederic Kerrest
(Co-Founder & Vice Chairman)Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.
Salary benchmarks
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