Staff Inbound Product Manager, ServiceNow
Agentic AI EmployeeWorks
$166.5-291.4k
+ equity (when applicable) + variable/incentive compensation
Office located in Mountain View, CA
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$166.5-291.4k
+ equity (when applicable) + variable/incentive compensation
Office located in Mountain View, CA
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- Typically 5- 8 years of professional experience in Product Management owning technically complex, high-impact products — ideally with building platforms for machine learning or generative AI products
- Bonus points for having launched features that delivered measurable impact by solving real user problems with AI
- Typically 5+ years of overall varied technology experience
- Deep familiarity with machine learning concepts and a track record of working closely with ML engineers, particularly in areas such as natural language understanding, semantic search, conversational AI, agentic workflows, and speech technologies
- Understand the market of similar products such as Glean Agent Builder, Microsoft Workflows Agent, and Google Workspace Studio
- Strong technical acumen, including previous experience as a software or ML engineer, enabling you to dive deep on system architecture, APIs, and infrastructure-level decisions
- Proven success shipping enterprise-grade products to large user bases — including developing rollout strategies, customer feedback loops, and go-to-market coordination for features that scale to hundreds of thousands or millions of users
- Exceptional written and verbal communication skills — from clear and structured memos to compelling product narratives. Bonus points for communicating vision and outcomes through blog posts, talks, or webinars
- Sharp analytical and problem-solving abilities, with a demonstrated ability to simplify complexity, make decisions amid ambiguity, and use available data to drive clarity and outcomes
- Demonstrated strength in cross-functional collaboration — aligning engineering, design, data science, marketing, and customer teams around a shared product vision
- A balanced approach to strategy and execution: able to think long-term while consistently delivering high-impact work in the near term. You lead with both empathy and urgency
- Startup DNA — you thrive in fast-paced environments, are energized by ambiguity, and naturally bring structure, prioritization, and momentum to everything you touch
What the job involves
- As a Principal Product Manager, you will guide the development of new employee experiences, within EmployeeWorks. You will build AI-powered, web-based capabilities, enabled by deep enterprise integrations
- Guide the development of new employee experiences on the new Web surface
- Partner closely with other PMs, ML, engineering, and UX to identify critical capabilities needed to ship delightful and performant AI-powered products
- Translate ambiguous problems and user feedback into clear product specs and success metrics that guide engineering execution
- Stay ahead of the curve on AI product trends and research, turning cutting-edge developments into strategic product bets and differentiated features
- Build alignment across cross-functional partners by clearly communicating product vision, roadmaps, and outcomes
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
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