Onboarding & Training Executive, Onetrace
£30-35k
2-5 days a week in office (Canary Wharf, London)
Software to capture, document and streamline fire protection
Be an early applicant
Software to capture, document and streamline fire protection
21-100 employees
Be an early applicant
£30-35k
2-5 days a week in office (Canary Wharf, London)
21-100 employees
Company mission
To help businesses get to net zero and to scale carbon removal technologies.
Role
Who you are
- Junior level, minimum 1 years experience in an onboarding/training or customer success oriented role
- An understanding of the tech/SaaS space and people skills required when working with customers. E.g professionalism, compassion, positive tone of voice, adaptability, active listening, critical thinking
- Strong communication skills - ability to build rapport, show empathy, etc
- Excellent attention to detail, and the desire to deliver at high quality
- Ability to work cross functionally with different teams
- Excellent interpersonal skills that enable you to successfully establish and maintain productive working relationships with both colleagues and customers
- Willingness to work flexibly and occasional out of office hours when required
- Positive mindset - ability to deal with set-backs and customer objections
- Ability to adapt to evolving software features, updates, and changes, and convey these changes to clients effectively
- Experience using Hubspot and Intercom or other similar softwares
Desirable
- Has worked or has the desire to be involved in an early stage company
- Exposure to SaaS systems
- Knowledge of Construction Industry
What the job involves
- You will play a vital role in ensuring all our customers have a seamless transition onto our platform and receive the relevant training they need to maximise their success
- You will be responsible for supporting the Onboarding and Training Manager throughout the onboarding process by demonstrating all of Onetrace’s features and showcasing how these can be utilised effectively within our new clients businesses, ensuring a smooth transition onto the Onetrace platform
- Represent Onetrace as delivering a best in class customer experience
- Gain a full understanding of the Onetrace product and the value it delivers to our customers
- Ensure you have a full understanding of the demographics of our customer base, their pain points, workflows and the support they require
- Build and maintain a strong relationship with customers during the onboarding phase
- Collaborate cross functionally with Sales, Customer Success and Customer Support
- Deliver ad hoc training requests to existing customers
- Support new Onetrace starters by conducting engaging and comprehensive internal training sessions to familiarise them with the Onetrace system
Salary benchmarks
Our take
Compliance and transparency within the construction & building industry have always been of great importance, especially now considering the current pressure on the sector to build sustainable and safe housing.
Onetrace is a digital tool that helps contractors gather data for the capturing, documentation, and streamlining of their fire protection. It stores everything in one place for teams, their clients, and auditors.
The company is backed by a team that has years of experience in the construction industry, and so has witnessed firsthand the need for better ways to manage projects. Onetrace has worked with the likes of Bellway, L&Q, the NHS, and Berkeley Group.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
27% female employees
50% employee growth in 12 months
Company
Employee endorsements
Supportive management
"Founders come from both construction and software development and have bootstrapped the company - with a focus on getting things right, rather than..."
Company benefits
- 25 days holiday plus Bank Holidays
- Equipment (MacBook) and accessories
- WeWork Membership
- NEST Pension Scheme
- Company events
- Flexible work scheme
- Weekly Fresh Fruit!
- Training and development opportunities
Company values
- Driven by passion - Built by go-getters to help you take daring leaps
- Devoted to innovation - Always striving to innovate our product and ways of working. Creating a space for unrivalled vision
- Strive to simplify - Seeking ways to make technology simpler to use
- Do the right thing - Honesty, integrity and commitment to always do the right thing
- Respect above all - Respecting and understanding every individual's diverse background. Fostering a company culture that unifies us all
- Empowering teams internally and beyond - We work with equal parts humility and ambition
Company HQ
Canary Wharf, London, UK
Leadership
Lewis Bird
(Co-Founder & CTO)Former Managing Director at NextDev.
Greg McClelland
(Co-Founder)Former Managing Director at Optimum Contractors Ltd.
Diversity, Equity & Inclusion at Onetrace
Dina Lagou (People & Operations)
- At Onetrace we recognise that fire protection is for everyone and should be made as simple as possible in order to maximise the ability to protect. Due to this, we are continuously striving to ensure our system is accessible and simple to use, for any end user regardless of their background or technical ability.
- We care about creating opportunities. We know that females are underrepresented in both the technology and construction space and we are committed to making a positive change. Our goal isn't just about empowering female candidates, it extends to all marginalised groups. We want to open doors, in technology and construction, to anybody who wants to make a difference.
- Although we are a small team right now, we have employees from many different countries and cultures, and we celebrate diversity within our team whenever we can. We are always looking for more ways we can celebrate the diversity within our team at Onetrace!
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