Technical Account Manager, Glia

Salary not provided

Plus stock options

Java

Kotlin

Salesforce

Swift

Quicksight

JIRA

REST API

Senior and Expert level

Remote from Canada

AI-based customer service platform

Be an early applicant

AI-based customer service platform

201-500 employees

B2BArtificial IntelligenceCustomer serviceFinancial ServicesSaaS

Be an early applicant

Salary not provided

Plus stock options

Java

Kotlin

Salesforce

Swift

Quicksight

JIRA

REST API

Senior and Expert level

Remote from Canada

201-500 employees

B2BArtificial IntelligenceCustomer serviceFinancial ServicesSaaS

Company mission

To help businesses reinvent how they support customers in a digital world.

Job

Company

Role

Who you are

5+ years of experience in technical consulting, technical account management, solutions architecture, or another similar client-facing technical role
Strong understanding of software and front-end development concepts
Proven problem-solving skills with the ability to prioritize tasks effectively
Experience in Contact Center as a Service (CCaaS) solutions and SIP (big plus!)
Excellent communication skills, both verbal and written
Ability to articulate technical concepts to non-technical executive audiences
Bachelor’s degree in a relevant field

What the job involves

As a Technical Account Manager at Glia, you will play a key role in ensuring the success and satisfaction of our clients by collaborating with Customer Success Managers and Solutions Architects
This role involves working closely with both external and internal stakeholders as the primary technical resource for your clients, you will drive platform utilization and technical optimization
The Technical Account Manager role maintains a focused portfolio of 4-7 strategic accounts, enabling deep technical partnerships and comprehensive customer engagement
Customer Success & Relationship Management
Drive platform adoption and growth through Account Team collaboration
Build strategic relationships with customer IT teams and internal stakeholders
Gather feedback and contribute to product improvement initiatives
Technical Support & Problem Solving
Lead complex troubleshooting and provide proactive technical guidance
Monitor and maintain system integrations and security configurations
Implement risk monitoring systems and resolve technical issues
System Optimization & Analytics
Design and implement efficient configuration and routing strategies
Analyze performance metrics to improve productivity and efficiency
Identify and enable technical expansion within the customer's roadmap
Technologies You'll Work With
Web Technologies (e.g., REST APIs, WebRTC, Web Sockets)
SIP and Media Streaming Technologies
Mobile Technologies (e.g., Swift, Java, Kotlin)
Jira, QuickSight, Salesforce

Our take

Relationships between credit unions and their members are essential in aiding the process of securing new customers, solving transaction disputes, and maintaining accounts. However, legacy computer systems and outdated communication channels, such as automated phone services, are preventing this.

Glia provides an integrated customer support platform for financial services that provides communication channels in the form of video banking, instant messaging, and voice chat. AI-assisted virtual assistants are also provided as part of the plan, providing prompts and suggestions to support staff based on the on-screen scenario.

The startup reached unicorn status in 2022 with a valuation of $1 billion, and more than 250 banks, credit unions, insurance companies, and other financial services businesses currently use its tools. Its funding is being channelled into research and development to build more tools leveraging artificial intelligence - including an AI platform for financial institutions - and analytics solutions.

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 6 rounds)

Mar 2022

$45m

SERIES D

Jan 2021

$78m

SERIES C

Total funding: $152m

Company benefits

Gym & wellness support
High-Growth Environment
Lots of Office Snacks
Great Healthcare and Vision
Amazing Community

Company HQ

Flatiron District, New York, NY

Leadership

Justin DiPietro

(Co-Founder & CSO)

Previously a strategy consultant at Accenture for 2 years.

Daniel Michaeli

(Co-Founder & CEO)

Previously a Consultant at Accenture. Currently hosts CX Show, a talk radio show about customer experience.

Carlos Paniagua

(Co-Founder & CTO)

Worked in various software development roles before spending 2 years as a cloud computing researcher at Tartu University in Estonia whilst completing an MSc.

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