Customer Success Lead, Nitra
$130-170k
+ commission + equity
More information about location
4 days a week in office
Financial products for healthcare professionals
Be an early applicant
Financial products for healthcare professionals
21-100 employees
Be an early applicant
$130-170k
+ commission + equity
More information about location
4 days a week in office
21-100 employees
Company mission
Nitra’s mission is to overhaul the healthcare industry with radically efficient and transparent solutions.
Role
Who you are
- The ideal candidate brings 7+ years of total work experience, with success in high-performance SMB and/or mid-market customer environments, first as a top-performing individual contributor and later as a frontline people leader
- We are particularly interested in candidates who have been successful in VC-backed technology companies, especially during Series B through D growth stages, where speed, ambiguity, and aggressive growth expectations are the norm
- You should be highly proactive, instinctively structured, and comfortable operating in a multi-product, commercially oriented environment
- You know how to coach teams through a combination of credit card and financing products, marketplace spend, and AI consumption-based software offerings, helping customers realize value while expanding their relationship with Nitra over time
- Experience supporting high-velocity SMB/MM customer segments and/or healthcare environments is strongly preferred
- 7+ years of total work experience, including meaningful experience in Customer Success, Account Management, or post-sale roles within high-growth technology companies
- A track record of success in high-performance SMB and/or mid-market environments, first as a strong individual contributor and later as a frontline people leader
- Experience leading and developing high-performing customer-facing teams in fast-paced environments
- Demonstrated ability to own commercials, including renewals, expansion, pricing discussions, and customer negotiations
- Strong commercial instincts with experience driving customer utilization, retention, and expansion outcomes
- Success operating in VC-backed technology companies, particularly during Series B through D growth stages
- High energy, strong ownership, and comfort operating in ambiguity within a fast-moving startup environment
- A structured, proactive approach to problem-solving and team leadership
- Strong analytical instincts and comfort using data to improve execution and performance
- Experience supporting high-velocity SMB/MM and/or healthcare environments is strongly preferred
- Bachelors from an accredited institution
What the job involves
- You would be joining Nitra at a critical stage of growth as we scale through Series B and build the foundation for the next phase of the company
- We’re looking for a Customer Success Lead to lead and develop a high-performing team of Customer Success Managers serving Nitra’s SMB and mid-market healthcare customers
- The first priority of this role is to lead a high-velocity team responsible for customer utilization, retention, and expansion across Nitra’s fintech, marketplace, and AI software products
- You will help your team deliver against ambitious business goals tied to card spend, marketplace spend, and AI software consumption. This role requires a strong people leader who is equally comfortable coaching CSMs, stepping into customer commercials when needed, and helping teams execute in fast-moving, ambiguous environments
- Lead and develop a high-performing team of Customer Success Managers
- Coach, develop, and manage a team of CSMs against clear goals tied to customer utilization, retention, and expansion. Build a culture of accountability, urgency, and strong execution
- Drive business performance across the customer portfolio
- Help the team accelerate card spend, marketplace spend, and AI software consumption. Identify risks, remove blockers, and improve execution against targets
- Own and coach commercial customer motions
- Step into renewals, pricing conversations, expansion opportunities, and complex customer situations when needed. Coach CSMs to confidently own growth conversations and multi-product expansion
- Coach multi-product customer growth motions
- Help the team drive adoption and expansion across credit card and financing products, NitraMart marketplace spend, and AI software, helping customers realize measurable value across the Nitra platform
- Run the operating cadence for the team
- Lead weekly business reviews, performance discussions, and team operating rhythms. Use customer insights and performance data to improve execution and outcomes
- Bring structure to ambiguity and scale execution
- Create clarity in changing situations, improve operating discipline, and help Customer Success scale effectively in a fast-moving environment
- Partner cross-functionally to improve customer outcomes
- Work closely with Sales, Product, Finance, and Operations to improve onboarding, adoption, retention, and expansion performance
- Help build the future Customer Success organization
- Partner on hiring, playbooks, segmentation, organizational design, and process improvements as the business scales
Our take
Nitra is attempting to play a part in the reshaping of the archaic financial systems we all interact with today, specifically targeting the inefficiencies of the US healthcare system. To do this, it is bringing transformational and disruptive digital finance to thousands of healthcare professionals struggling with complex medical business processes that do not align well to traditional forms of credit.
Nitra started with a credit card built specifically for doctors, and has since expanded its offerings to deliver expense management, product inventory management, and lending services. Its all-in-one platform is powered by machine learning and blockchain technologies, bringing physicians and medical clinics around the country the financial services they need and deserve.
Its vision is clearly an ambitious one, but one that has resonated with healthcare professionals and investors alike. Funding from 2022 has been used to scale the team and accelerate growth, all while launching its new products. Nitra also continues to add to the many benefits that come with the Nitra Visa Business Card, ensuring it remains a strong option for its users.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Mar 2026
$50m
SERIES B
Aug 2025
$22m
SERIES A
Total funding: $88m
Company benefits
- Flexible vacation policy
- Retirement benefits (401K match)
- Equality - everyone at Nitra is an owner, when the company wins, you win
- Comprehensive health, vision, and dental insurance options
Company HQ
World Trade Center, New York, NY
Leadership
Jonathan Chen
(Founder & President)Serial entrepreneur. Built, launched and sold Boba meets Bagel in a few weeks. Founded FiscalNote, an aggregator of government data widely used in D.C. Also founded and was CTO of Pathover, an API-based intelligent routing and logistics solution to the last mile problem.
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