Software Engineer, Extend
Fulfillments Team
$140-160k
+ Stock
More information about location
Warranty and protection plan services
Be an early applicant
Warranty and protection plan services
201-500 employees
Be an early applicant
$140-160k
+ Stock
More information about location
201-500 employees
Company mission
To revive an industry that's been starved of modernity and change for too long.
Role
Who you are
- 4+ years of full-stack experience
- Hands-on experience building production systems on AWS, including serverless
- Demonstrated experience shipping AI/LLM features to production
- A solid grasp of API design, versioning, idempotency, and backwards compatibility — and why they matter where events drive money movement or fulfillment
- A track record of owning features end to end and working through ambiguous problems with limited direction
- Experience building production single-page applications with modern state management, and a habit of working closely with designers to turn UX into quality software
- Sound data modeling skills and a working understanding of context engineering for agentic features
- Daily fluency with AI developer tooling and a habit of sharing what works with teammates
- Willingness to raise concerns early and push back with data
- Clear communication across product, business stakeholders, designers, support, and engineers
- Ability to form clear opinions and advocate for them
What the job involves
- We are looking for an exceptional Software Engineer II to join the Extend Fulfillments team, a core pillar driving our company's growth and customer satisfaction. This role offers a unique opportunity to build impactful software used by some of the largest ECommerce and Brick and Mortar merchants in the industry, and directly influencing how our merchants make their customers whole
- You’ll partner closely with cross-functional teams in product, design, operations, delivery and the broader engineering organization - contributing significantly to a culture of innovation, continuous improvement, and excellence
- Build and ship features across all aspects of fulfillment and servicing, including refunds, replacements, reverse logistics, and more, taking on ambiguous problems with growing independence
- Own features end to end, from design through building, deployment, release, and monitoring
- Deliver scalable, event-driven, AI-native applications that elevate the customer experience
- Build single-page applications, partnering with design on UX and owning client and server state management to ship polished, high-quality apps
- Work with senior engineers and platform teams on system design, raising risks and tradeoffs early
- Build, test, and monitor AI/agentic features in production, with clear attention to quality and safety
- Use AI developer tooling daily to ship more, and share the habits that make it effective with your team
- Spot and propose proactive investments (refactors, observability, upgrades) and deliver them in the areas you own
- Communicate clearly with product, design, solutions, and other engineering teams so your work lines up with business goals
Our take
Extend allows online and offline merchants to offer product warranties and protection plans at the point of sale. It aims to provide a comprehensive and centralized warranty system where before there was not one. The company also provides customers themselves with a fast support experience, where 95% of claims are resolved in just 90 seconds.
Its API based platform is integrated into the likes of Shopify, Magento, Salesforce Commerce Cloud and BigCommerce, and can also be integrated into private client-owned e-commerce platforms. This ease of use is what makes Extend so appealing for clients.
On top of this, its seen good funding thats fuelled business growth and geographical expansion. It’s interesting to note that PayPal Ventures and SoftBank are two of their main backers, as this indicates that payment giants see the value of these point of sale transactions. And in 2022, it was named a certified partner of Shopify and reached an important milestone in becoming a full-service company, taking it one step closer to its vision of becoming the "AppleCare for everything".
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$260m
SERIES C
Oct 2020
$40m
SERIES B
Total funding: $316.4m
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Woodrow Levin
(Founder & CEO)Woodrow started his career by founding InStadium in 2000, where he spent 7 years before also founding Riverbank Capital and BringIt. After further roles at DocuSign and DraftKings, he founded Extend in February 2019, serving since then as CEO.
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