Product Specialist Engineer, Observe
Data observability & management
Job no longer available
Data observability & management
201-500 employees
Job no longer available
201-500 employees
Company mission
To become the market leader in observability by turning the world's business data into information.
Role
Who you are
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Proven experience in a technical role, such as software engineering or technical support
- Understanding of API technologies, protocols, and data formats (e.g., REST, JSON, XML)
- Experience with troubleshooting tools and methodologies
- Excellent problem-solving and analytical skills
- Strong communication skills, both written and verbal
Desirable
- Experience with open-source agents for collecting telemetry (e.g., Fluent Bit, Telegraf, OpenTelemetry)
- Knowledge of scripting languages for automation and customization
- Experience building/maintaining codebases in modern programming languages
- Experience working with at least one cloud provider (e.g., AWS, Azure, GCP)
- Familiarity with version control systems (e.g., Git)
- Knowledge of CI/CD workflow tools (e.g., Github Actions, Jenkins)
What the job involves
- As a Product Specialist Engineer, you will play a key role in bridging the technical aspects of our products with customer needs
- You will collaborate with cross-functional teams, including product development, and sales, to ensure the successful implementation and integration of our products
- Your expertise will contribute to customer satisfaction, product improvement, and the overall success of our offerings in the market
- Technical Expertise:
- Develop and maintain a deep understanding of the technical aspects of our product, including features, functionalities, and integration points
- Stay informed about industry trends, emerging technologies, and best practices related to our product
- Customer Engagement:
- Act as a technical liaison between customers and internal teams, addressing inquiries, resolving issues, and providing technical support
- Assist customers with the integration of our products/services into their existing systems
- Troubleshoot integration issues, identify root causes and provide effective resolutions
- Collaborate with cross-functional teams, including developers and product managers, to address complex integration challenges
- Collaborate with the sales team to understand customer requirements and assist in pre-sales technical discussions
- Customer Communication:
- Act as a point of contact for customers with integration-related inquiries or concerns
- Communicate effectively with customers to gather information about integration requirements and challenges
- Provide clear and concise instructions, documentation, and guidance to customers on integration processes
- Technical Troubleshooting:
- Analyze logs, error messages, and other diagnostic information to diagnose and resolve integration issues
- Work closely with the development team to escalate and prioritize issues that require code-level solutions
- Document troubleshooting steps and resolutions for future reference
- Training and Documentation:
- Create and maintain technical documentation related to integration processes, troubleshooting steps, and best practices
- Contribute to the development of knowledge base articles and FAQs for common integration issues
- Conduct training sessions for internal teams and customers to enhance product understanding and usage
Our take
As companies increasingly depend on data-driven decision making, the data observability sector has grown in significance. Observe integrates various types of data (logs, metrics, tracing) and presents it on a single interface (Snowflake).
By leveraging Snowflake, the company utilizes a usage-based pricing model, in which customers pay only for the data they access. With a more cost-effective option relative to other data observability solutions, Observe has been able to set itself apart in the market.
Clients of Observe include Upstart Financial, Open Gov and Top Golf and the company is backed by Capital One Ventures. Its funding has enabled it to accelerate its overall pace of innovation while extending into reliability, acting upon the data, adapting, and optimizing its analysis and integration. Observe is well-positioned to remain a top provider in the data observability sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 6 rounds)
Sep 2024
$30m
SERIES B
Mar 2024
$115m
SERIES B
Total funding: $289.5m
Company benefits
- Comprehensive Insurance Coverage (Health/Dental/Vision/Disability/Life)
- Health Savings Account (HSA) & Flexible Spending Account (FSA)
- Mental Health Care
- PTO, Bereavement Leave, Paid Holidays, Sick Days
- Family Medical Leave, Fertility Assistance, Maternity & Paternity Leave, Military Leave
- 401(k)
- Equity Incentive Plan & Stock Options
- Flexible Hours & Work From Home
- And More!
Company values
- Providing a High Quality Customer Experience
- Dedication
- Innovation
Company HQ
Downtown, San Mateo, CA
Articles
Leadership
Jacob Leverich
(VP of Engineering)Co-Founder of Kuro Labs. Previously worked as Director of Engineering at Splunk.
Philipp Unterbrunner
(Director of European Operations)Previously worked as a Software Engineer at Facebook. Founding Engineer at Snowflake Computing. Previous Senior Member of the Technical Staff at Oracle and worked as a Software Engineer at Philotech GmbH.
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