Site Reliability Engineer, Tyk

• Strong collaboration skills
• Launching and operating production scale kubernetes clusters
• Designing and operating infrastructure on AWS and other providers
• Operating MongoDB (or other document database) clusters
• Operating Redis (or other key-value storage) clusters
• Administering Linux servers
• Maintaining distributed software
• Operating Prometheus and Grafana
• Operating logging collection and analysis systems
• Participating in the on-call rotation(16:00pm – 4:00am UTC)
• Kubernetes & containers (advanced)
• AWS / EKS (advanced)
• Linux (advanced)
• Terraform and IaC in general (proficient)
• Helm (proficient)
• Go and/or Python (familiar)
• MongoDB (or similar)
• Redis (or similar)
• Monitoring – prometheus, grafana, thanos (familiar)
• Grasp of networking concepts (subnets, routing, peering, load balancing, NAT, etc.)
• Common networking protocols (DNS, TCP/IP, HTTP, TLS, UDP)
• Proactive, energetic, innovative and change oriented

Desirable

• We’re looking for a Site Reliability Engineer to manage, maintain, improve and provide support on our platform
• You will be curious by nature, always looking for ways to improve, as we will look to you for new ideas, solutions and metrics on how we can improve the platform
• You will also be our first line of incident management to our clients and will help define our response going forward
• This is a great opportunity to become an integral part of Tyk as we continue on our journey
• As a remote first company, you will have the opportunity to work with an industry leading distributed team
• Having access to expertise from across the globe will give you both the support and opportunity to help shape not only Tyk’s Cloud platform but also the Tyk as a whole as we continue to grow
• Maintaining global Tyk Cloud within SL(A/I/O)s you will help to define
• Identifying reliability issues and working together with your squad to solve them
• Identifying and introducing new metrics and building relevant dashboards
• Participating in the on-call rotation
• Working with your squad to expand multi-region and multi-cloud reach of the platform
• Documenting operational knowledge
• Conducting post-incident analysis
• Automating common tasks
• Be a key shaper and contributor to our continuous improvement agenda – be it the clarity of our user stories, how we estimate, communicate with other teams or customers – we expect this role to be advocate of continuous improvement
• Reliability of our new global Tyk Cloud platform
• Automation of operations and support
• Writing and maintaining documentation on SRE processes and policies
• Recommending and implementing ways of driving operational efficiency and driving down our cost to run, without impacting service
• Assisting in penetration testing for Cloud through liaising with our provider, providing technical details, and environment setup
• Incident management