Account Partner, Syndio

• 5+ years of enterprise selling experience — Account Management, Enterprise Account Executive, or equivalent GTM roles in B2B SaaS across the UK and Europe, where you personally owned GRR and NRR. Proven expansion and retention wins in a complex, multi-stakeholder enterprise environment, with quantified results you can speak to clearly
• You drive adoption hands-on. You're comfortable running platform walkthroughs and enablement sessions, helping customers get their data into good shape, and showing them how to use RTI responses, readiness reporting and gap budgeting day to day. You track usage and turn it into the renewal story
• You are a self-starter when it comes to delivering value and know how to activate an expansion strategy within an account with a large stakeholder group
• Your customers think of you as an advisor first — the person who helps them think through hard problems — and a commercial owner second. You have relationships and a track record to prove it
• You understand your customers’ business objectives. You have working knowledge of the EU Pay Transparency Directive and what it asks of employers. You spot when a customer needs deeper regulatory support and bring in the right expert, rather than trying to be one
• You earn CHRO access by building VP and Director-level alignment — across HR, Total Rewards, Talent Acquisition, Legal, and Finance. You understand each stakeholder’s lens, build the internal consensus that gets you into the room that matters, and know that CHRO sponsorship is what unlocks multi-product expansion
• You own GRR, NRR and quota end to end: renewals first, then expansion and pipeline. You run a disciplined book: you know how to allocate time for prospecting within client accounts and know where to focus for retention and expansion. You work these accounts early, and you hit your number consistently. Your track record proves it
• You’re an effective orchestrator of internal resources — you know when to pull in cross-functional teammates and executives to advance an opportunity and how to keep commercial ownership through the close and build category-defining partnerships
• You're organised enough to run a book across several countries, time zones and procurement processes without renewals slipping
• Working proficiency in a second European language (French or German especially)

Desirable

• As an Account Partner, you will own the full client relationship across a book of enterprise accounts headquartered in the UK and EU, many operating across multiple EU member states that are serious about transforming the future of pay
• You are the person who makes the Syndio commercial motion real: driving adoption, expanding the Syndio platform, and running a book where every renewal is earned long before it’s negotiated
• In Europe, the EU Pay Transparency Directive means our customers need Syndio to work in practice, not just on paper
• You'll guide their teams through the platform so they get full value from what they own, supported by our in-house domain experts and Syndi on the regulatory elements
• Most companies see the EU Pay Transparency Directive as a reporting problem
• You'll help them see it as a pay governance problem
• Every pay gap starts as a decision made without the right information, and Syndio governs those decisions as they're made, not a year later when they have to be explained
• You're the person customers call when their CHRO needs board-ready analysis, when an employee submits their first right-to-information request, or the first pay gap reporting cycle is approaching, when a works council asks how pay decisions are being made, and most importantly, when they're ready to transform how they make pay decisions across the org
• You anticipate those calls before they come, arriving with a point of view on where each account’s compliance posture is heading and what to do about it before leadership asks
• Your customers trust you because you understand their business, not just the product
• Building that trust is how you build a commercial relationship
• You earn executive alignment with the office of the CHRO and CFO by being the advisor who helps your customers think through hard problems, not the person who manages their contract
• That advisory credibility is what opens the path from compliance-only into governance at scale, and what makes renewals a confirmation of partnership rather than a negotiation

• Below you'll find an outline of the interview plan for our Account Partner position. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision
• 30 min interview with a member of our Talent Team
• 45 minute zoom interview with the Hiring Manager
• Meet several key team members - 2 x 30min interviews
• Final interview - Mock EBR / Executive Interview - 1 hr