Senior Solutions Consultant, Socure
Post-Sales, Platform
$120-150k
Plus equity and commission
2-3 days a week in office
Digital ID verification & fraud protection
Open for applications
Digital ID verification & fraud protection
501-1000 employees
Open for applications
$120-150k
Plus equity and commission
2-3 days a week in office
501-1000 employees
Company mission
To verify 100% of good identities in real-time and completely eliminate identity fraud on the internet.
Role
Who you are
- This role is ideal for someone with technical aptitude, some client-facing experience, and a desire to grow in a collaborative and fast-paced environment
- 2–4+ years of experience in a solution consulting, technical implementation, or support engineering role—preferably within SaaS or a technology-related company
- Working knowledge of APIs, data integration, and web-based platforms
- Comfortable explaining technical concepts to clients in a clear and approachable way
- Ability to manage multiple client needs and timelines in a structured and organized manner
- A collaborative attitude with a willingness to learn and adapt
- Bachelor’s degree or equivalent experience in a technical or related field
Desirable
- Familiarity with identity verification, fraud prevention, or data platforms
- Exposure to enterprise customer environments and technical stacks
- Experience in a startup or high-growth SaaS environment
What the job involves
- We’re looking for a Solution Consultant, Post-Sales to support the successful onboarding and early success of clients using Socure’s identity verification and fraud prevention platform
- In this role, you'll work closely with technical and customer-facing teams to help guide implementation, provide technical assistance, and ensure a smooth customer experience during early adoption
- Assist with onboarding efforts for new clients, helping to configure and deliver Socure’s platform according to customer needs
- Support technical integrations by working with client teams and providing input on best practices
- Contribute to early-stage client success by ensuring the solution is implemented effectively
- Help troubleshoot technical issues during early stages of deployment in coordination with Support and Customer Success teams
- Work alongside internal teams to make sure client questions are addressed quickly and thoroughly
- Participate in ongoing optimization efforts to improve the client experience
- Gather and document technical and functional requirements from clients
- Help translate client workflows into effective product configurations
- Assist in resolving integration or product issues, escalating as needed
- Deliver introductory training sessions and walkthroughs to help clients get started confidently
- Contribute to the creation of documentation and internal resources to support common onboarding patterns
- Share client feedback and observations with Product, Engineering, and other teams to help inform product improvements
- Collaborate with Sales, Support, and Customer Success to ensure a coordinated customer experience
Our take
Socure is an identity platform that aims to improve customer identification for digital transactions. The company is part of a growing market, with rivals in this competitive space including Signifyd, Riskified, AppsFlyer, ClearSale, Kount, SEON, and Fraud Fighters.
The engine delivered by Socure encompasses Know Your Customer (KYC), identity fraud detection, and document verification. With it, companies can scale rapidly by onboarding more good customers and preventing online fraud. Additionally, underbanked consumers who have been excluded from online services by outdated ID verification can gain access to critical benefits and services online.
Socure has rapidly escalated in popularity and reached a valuation well over $1 billion. Though not immune from the economic downturn of late, which resulted in two high-profile rounds of lay-offs, the company has secured considerable additional funds that will strengthen its financial position as it moves to capitalise on the ever-growing importance of identity verification and trust.
Steph
Company Specialist at Welcome to the Jungle
Insights
-22% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Nov 2021
$450m
SERIES E
Mar 2021
$100m
SERIES D
Total funding: $646.6m
Company benefits
- Health: Comprehensive medical coverage, including vision, dental, and FSA
- Parental Leave: Generous leave allowance for parents-to-be
- 401k: Pre-tax savings for retirement
- Life Insurance: Protect your family in case of emergency
- PTO: Take as much time as you need, when you need it
- 100% Remote: Work from anywhere anytime, whatever suits your lifestyle
- WFH Allowance: Generous reimbursement program to maximize your WFH setup
- Deskpass: Work in an office environment whenever you feel the need
- Mental Health Provider: Connect with clinicians when you need it
- Learning & Development: Self-education allowance & free career coaching
- Employee Assistance Program "EAP": Lifestyle resources available as well as additional mental health resources
- Fertility Provider: Family planning solutions for those interested
- Personal Legal Support: Significant discounts with RocketLawyer
Company HQ
Incline Village, NV
Leadership
Johnny Ayers
(Founder & CEO)Founder & General Partner of Switch Hit Ventures. Having been a Senior Consultant at IBM, they became COO and Board Member of Endeavor Up. Since then, was an Advisor at Pager and later founded Socure in 2012.
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