Product Manager, Gametime
Post-Order UX & AI Automation
$169-250k
Last-minute ticket platform
Open for applications
Last-minute ticket platform
201-500 employees
Open for applications
$169-250k
201-500 employees
Company mission
To connect people trough incredible shared experiences.
Role
Who you are
- A track record of shipping product changes that moved measurable business outcomes
- Strong cross-functional partnership skills — you'll work closely with Fan Operations leadership, Engineering, Data, Trust & Safety, and Supply
- Comfort operating at whatever level you're hired into, from hands-on execution to setting multi-quarter strategy
- Experience owning post-purchase experience in a marketplace environment, customer service/support operations, or contact center technology
- Experience shipping AI or LLM-powered product features, ideally in a support or self-service context
- Familiarity with support metrics (contact rate, handle time, CSAT, cost to serve) and how product changes move them
- A data-driven approach — comfort working with SQL/analytics to diagnose where fans get stuck post-purchase
What the job involves
- Gametime's Post-Order UX & AI Automation team owns everything that happens after a fan completes a purchase — setting the right expectations, delivering tickets reliably, communicating proactively when things change, and building the tools our Fan Operations team uses to support customers efficiently.
- This PM will own the roadmap for reducing contact rate and cost to serve while raising fan satisfaction, using AI to power both a better self-service experience for fans and better tooling for the internal team who supports them
- This role is open to various levels/ titles — Senior Product Manager, Staff Product Manager, or Principal Product Manager — we're hiring for the right person and scope, not a fixed level
- Post-order communications: design and streamline the messaging fans receive after purchase — order confirmations, delivery updates, event-change notifications — to set clear expectations and reduce uncertainty
- Ticket delivery experience: improve the reliability and clarity of ticket delivery to reduce delivery-related complaints and negative reviews
- AI-powered self-service: build fan-facing AI tools (e.g., conversational support, automated resolution flows) that reduce human contact rate for common post-order issues
- Agent-assist and internal tooling: build AI-powered tools for our Fan Operations team (e.g., agent-assist, prioritization and routing, automated triage, knowledge retrieval) that reduce handle time and improve resolution quality
- CSAT: drive improvements in fan satisfaction across the post-order journey
- Cost to serve: lower the cost of supporting each transaction as volume grows, balancing automation with service quality
- A roadmap tied directly to contact rate, CSAT, delivery-related complaints, and cost to serve
Our take
Gametime is a last-minute event ticketing platform that aims to stand out from the myriad of similar apps by allowing customers to buy a ticket after the event has started. The reason for this is that ticket prices for sports often fall dramatically after the game has started, making the most of the easy-to-use, quick-buy app's features.
Though this may only cater to a small percentage of its customers, it exemplifies a certain boundary pushing from the company. This is clearly something that the market supports, given its substantial fundraising. In addition, Gametime’s position as both a seller and buyer marketplace has placed it in a great position as a commentator on live events, collecting valuable data.
With the demand for great-value event tickets likely to continue to grow, Gametime is in a prime position to capitalize on this trend. The company currently sells tickets for the North American continent, and is seeing huge revenue across the sports, theatre, and music concert markets. It also continues to invest in enhancing its products, for example by implementing Algolia’s AI search feature.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2022
$30m
EARLY VC
Sep 2017
$8.2m
EARLY VC
Total funding: $71.5m
Company benefits
- Health Benefits: Medical, dental, and vision coverage for you and your dependents
- Equity: An ownership stake in the company you'll be helping to build
- Flexible PTO: 'Take what you need' vacation policy (we actually mean it)
- Remote First: Fully remote company
- Remote Work stipend: Monthly stipend to offset the cost of internet and any home office updates
- Paid Parental Leave: Peace of mind for parents to dedicate their time to the care of their new child
- Gametime Credit: Monthly Gametime credit to experience the product for yourself
- Team Celebrations: Company meetups and events in different cities across the US
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Brad Griffith
(Founder & CEO)Currently Visiting Lecturer at Stanford Graduate School of Business. Previously worked in Growth, iOS Development and Interactive Marketing at Zappedy, and was a Quantitative Researcher at LOLapps.
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