Strategic Account Executive, Planhat
3-5 days a week in office
Customer success software
Open for applications
Customer success software
201-500 employees
Open for applications
3-5 days a week in office
201-500 employees
Company mission
To help technology companies build their business and make their customers more successful.
Role
Who you are
- Builder mentality’: You thrive in uncharted territory. Rather than waiting for direction, you take initiative, create your own playbook, and find opportunities others overlook
- Results-Driven: You exceed targets. You’re probably an overperforming AE who wants a tougher challenge, or a seasoned enterprise seller with a maverick streak, either way, you’re motivated by growth and impact
- Business Savvy: You get that every organization is different—especially when it comes to customer success
- You’ve got the intuition to understand these unique dynamics, build trust, and solve tough commercial challenges alongside global business leaders
- Ruthless Focus: You don’t chase every shiny object. You go after what works, cutting through distractions, doubling down on your wins, and killing off what doesn’t bring results
What the job involves
- We're building a new team to accelerate growth in the MSP and Telco sectors. A segment where we're gaining momentum in helping businesses scale customer success, drive revenue, and optimize operations using Planhat
- Most of our team have played a pivotal role scaling software startups from the ground up
- We’re scrappy, resourceful, and unafraid to challenge industry giants. We thrive on experimentation and figuring things out as we go
- You’ll figure out pathways into billion-dollar enterprises and globally recognized brands, driving measurable wins and helping clients achieve sustainable, post-sales growth
- As one of the first hires in this high-impact unit, you’ll play a pivotal role in shaping and scaling a team that will be central to Planhat’s next phase of growth
Application process
- Applications are considered on a rolling basis
Our take
Although acquiring customers is essential for the initial growth of a company, long-term sustainable growth comes from maximising the lifetime value of existing customers. To help with this, Planhat provides a customer platform that lets clients analyse insights regarding their target audience, as well as manage workflows and drive customer experience.
Planhat distinguishes itself from other customer success software like Salesforce and Totango through its rapid deployment and easy adoption. The platform provides a range of solutions, from customisable customer health scores to management reporting and CSM team performance. It's been taken up by thousands of teams globally and its corporate customers include the likes of Consensys, Alation and Adenza.
Initially a bootstrapped company, Planhat had already built a significant business by the time it closed its first investment round in 2022. With this support, the company has focussed on scaling both its commercial and R&D functions, further developing the product and growing the business.
Freddie
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (1 round)
Apr 2022
$50m
SERIES A
Total funding: $50m
Company HQ
Eastern Malibu, Malibu, CA
Leadership
Niklas Skog
(Co-Founder & Product & Engineering)Previously a Management Consultant at McKinsey & Company, a Product Manager at Meltwater Group, a Managing Director at Jobylon and COO at GlobeSoft.
Kaveh Rostampor
(Co-Founder & CEO)They are a co-founder and Board Member at Jobylon. Former Executive Director at Meltwater. Chairman of the Board and Board member of multiple global SaaS companies.
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