Customer Service Team Lead, Promenade
$23/hr with $10k annual bonus, paid quarterly + Equity/Stock options
All-in-one SaaS tools for small businesses
Open for applications
All-in-one SaaS tools for small businesses
21-100 employees
Open for applications
$23/hr with $10k annual bonus, paid quarterly + Equity/Stock options
21-100 employees
Company mission
To solve industry-specific problems within different sectors.
Role
Who you are
- This role is best suited for someone who is passionate, empathetic, driven, and loves solving complex problems with grace and gusto.
- We are looking for someone who is outgoing, detail-oriented, works efficiently under pressure, and has an incredible knack for remaining calm and positive in all situations
- A natural people person and relationship builder
- Passionate about serving small businesses and being apart of a growing startup
- Tech savvy and can quickly pick up sales/support tools such as Zendesk, Salesforce, & Confluence
- An excellent communicator, both in writing and over the phone
- Friendly, optimistic, and have a caring demeanor
- Adept at working well under pressure and with tight deadlines
- Experienced with customer service (retail or service industry experience a big plus!) or customer support, including phone, email, and/or chat
What the job involves
- We are seeking a dynamic and experienced Customer Service Team Lead to oversee our team of 8 offshore representatives.
- As a Customer Service Team Lead, you will play a pivotal role in ensuring our customers receive exceptional support and fostering strong relationships within our team.
- You will accomplish this by developing world-class B2B partnerships, adhering to industry best practices, and fostering unbeatable customer satisfaction.
- Team Leadership: Lead and motivate a team of 8 offshore customer support representatives to deliver exceptional service
- Customer Support: Directly handle complex customer inquiries, troubleshoot issues, and provide timely solutions
- Performance Management: Monitor team performance, set goals, and provide regular feedback and coaching
- Process Improvement: Identify opportunities to streamline processes and improve efficiency within the team
- Collaboration: Work closely with other departments to ensure seamless communication and collaboration
- Problem-Solving: Analyze customer issues and implement effective solutions to resolve problems quickly and efficiently
- A product evangelist! Helping customers and partners use our Promenade products to change the way local businesses connect with their community
Our take
Promenade is a parent company for multiple platforms designed to help solve issues in the food, beverage, and florist industries. Initially, it brought technology to the florist industry, allowing the purchaser of gifts to see photos of the actual arrangement before it was delivered. The company also set up a free online florist store with sales analytics, tools, a website builder, and more.
The company has expanded its offering to help other businesses access the online space by offering them the tools to create delivery options, point-of-sale services, and inventory management; including Dig-In to pizzerias, and Swigg to liquor stores.
Third-party delivery apps pose some threat to the value that Promenade can offer to small businesses. However, its use of Tortoise delivery robots to provide contactless flower delivery during the pandemic demonstrated an intuitive approach to the complex problems that local businesses face, which bodes well for how it will create business value in the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Competitive salaries
- Comprehensive health, dental, and vision options
- Stock options and 401(k)
- 15 PTO days to start
- 6 paid sick days
- 8 paid holidays
- 100% Paid Parental Leave
- Work from home options
- One block from the beach
- Paid parking & monthly credits for Lyft, Uber, & Metro
- Dog-friendly offices
- Weekly catered lunches
- Fully-stocked kitchen
- Beautiful indoor workspaces
Company values
- Partner success is paramount
- If you find a problem, let’s create a solution
- Act with empathy, transparency & respect
- We are all in this together
Company HQ
Downtown, Santa Monica, CA
Articles
Leadership
Gregg Weisstein
(Co-Founder)Experience in consulting for Deloitte, FTI Consulting and BDO consulting, before co-founding what would become Bloomnation, the first business in the Promenade portfolio.
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