Performance Manager, Kinetic
$105-130k
+ Equity
3-4 days a week in office
Tech-enabled vehicle repair
Open for applications
Tech-enabled vehicle repair
21-100 employees
Open for applications
$105-130k
+ Equity
3-4 days a week in office
21-100 employees
Company mission
To be the primary infrastructure-as-a-service for servicing future vehicles with robotic repair centers, powered by proprietary software and AI.
Role
Who you are
- Familiarity with automotive technologies, collision repair practices, repair estimates, and insurance claims processes
- Experience working with automotive repair estimating software, such as CCC and Mitchell
- Exceptional interpersonal and communication skills, capable of engaging effectively with customers at all levels
- Strong organizational and problem-solving abilities, with a proven track record of managing and delivering against multiple, simultaneous priorities
- Leadership experience or team management background (ideal, though not a requirement)
- Willingness to spend 3-4+ days per week driving to customer locations, as well as traveling to industry events, as needed
- Valid driver’s license with a clean driving record; ability to pass a background check and motor vehicle records (MVR) check
What the job involves
- The ADAS Performance Manager plays a critical role in enabling the success of dealerships, fleet operators, and collision repair centers by providing expert insights and training on ADAS calibration, documentation, and workflow optimization
- This position requires familiarity with automotive technologies and repair practices, insurance claims processes, and software as a service
- The ADAS Performance Manager will be responsible for account and revenue growth, which requires a blend of collision repair expertise, repair estimate accuracy, customer relationship management, and a passion for driving operational excellence in the automotive service industry
- Over time, the scope of this role may expand to include oversight and support of a team of Solutions Leads, ensuring consistent delivery of customer training, performance evaluations, and support across assigned territories
- Build and maintain strong relationships to improve customer retention and customer service
- Deliver training to significantly improve the way customers value and prioritize ADAS calibration, diagnostics, and best practices
- Conduct regular, on-site customer visits to ensure proficiency with calibration processes, software usage, and documentation standards
- Support pre- and post-scan processing for key accounts
- Manage and coach Customer Success team members to achieve customer growth, retention, and satisfaction targets
- Improve products and services by constantly sharing valuable insight, recommendations, and customer feedback with product, operations, and technical teams
- Monitor performance metrics to identify training needs and process improvements
- Ensure customers view Kinetic as responsive and supportive by promptly addressing customer inquiries and troubleshooting needs, as well as escalating issues appropriately
- Lead customer onboarding and ensure successful implementation of Kinetic’s calibration and software solutions
- Invest constantly in your subject matter expertise and technical knowledge by staying current on OEM requirements, industry standards, and ADAS documentation trends
Our take
As electric and autonomous vehicles become more prevalent, Kinetic is looking to support this mobility transformation with tech-enabled vehicle repairs.
The company operates a network of service centers that deliver digital maintenance and servicing for EVs and AVs. The centers are manned by certified technicians and powered by Kinetic's own AI, computer vision and robotics technology.
As cars become more software-reliant, vehicle repair needs a change - and Kinetic's solution certainly has the potential to shake things up. The company has raised substantial funds that will allow it to expand to meet the growing demand for EV and AV digital maintenance and servicing and support its newly launched San Francisco location.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jun 2024
$21m
SERIES B
Oct 2023
$10m
SERIES A
Total funding: $31m
Company HQ
Tustin Legacy, Tustin, CA
Leadership
Nikhil Naikal
(Co-Founder & CEO)Former VP of Software Engineering at Velodyne Lidar, CEO at Mapper.AI and Computer Vision Engineer at Flyby Media. Was also a Graduate Researcher at UC Berkeley.
Sander Marques
(Co-Founder & CTO)Previously Principal Engineer at Velodyne Lidar, System Engineer at mapper, Powertrain Controls Engineer at Obsidian Motorsport Group and Lead Calibration Engineer at Custom Performance Engineering.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 2 more jobs at Kinetic