Customer Success Manager, Qumulo
Exabyte-scale data storage
Open for applications
Exabyte-scale data storage
201-500 employees
Open for applications
201-500 employees
Company mission
To help our customers unleash the power of file data at massive scale.
Role
Who you are
- Excellent written and verbal communication skills
- Second Language preferred - German would be an advantage
- Strong problem-solving skills with a can-do attitude
- Strong project management and organizational skills
- Detail-oriented and able to multitask and prioritize
- Experience in customer-facing roles
- Experience in working in an open, collaborative environment, using tools such as Slack or Teams
- Experience in managing the success of up to 75 accounts
What the job involves
- Customers are the lifeblood of our company and Qumulo is looking for strategic, customer focused and results-driven Customer Success Managers (CSM)
- CSMs will onboard, coordinate installation, engage, retain and enable our customers to curate their data at exabyte scale
- The CSM is ultimately responsible for the complete lifecycle of a portfolio of Qumulo customers and nurturing those relationships to ensure their continued success
- Own the ultimate success of Qumulo customers, including customer onboarding, installation, retention, and renewal
- This role will ensure that customers derive maximum value from their investments in Qumulo and are wildly successful with their product
- Drive seamless onboarding processes and coordinate with OEM and Channel partners, account teams, and customers to ensure successful deployments and expansions
- Work cross-functionally with our sales, product, operations, and engineering teams to proactively manage each customer’s successful deployment and ongoing usage of Qumulo products
- Attend and present data-driven quarterly business reviews to our customers
- Provide feedback to engineering and product teams on product feature requests and areas of improvement
- Keep customers informed of product improvements that benefit the customer’s workflows
Application process
- As part of the employment process, Qumulo conducts comprehensive background checks on all final candidates for employment
Salary benchmarks
Our take
Modern businesses process, generate and store vast amounts of data, and this is only accelerating as companies adopt hybrid and remote work and find new ways to take advantage of the information they are accumulating. However, this data has to be stored somewhere, and as businesses scale they find they run out of room. Qumulo exists to offer an alternative to costly in-house solutions with a exabyte-scale data storage solution.
Qumulo offers a variety of cloud, hybrid and on-premises storage options, each taking advantage of the latest advances in storage technology, allowing a company to reliably scale its data requirements without costly infrastructure upgrades. Its platform also embeds a range of tools for creating workflows and applications with the file data for easy management and migration to cloud servers. This flexibility has seen Qumulo's product used by hundreds of companies from a range of business sectors including Industrial Brothers, UC San Diego SuperComputer Center and Progenity.
Qumulo has grown rapidly since its founding, experiencing 100% year on year growth through 2020 and attracting a large infusion of funding in a Series E round led by Blackrock. It has been investing heavily in its platform and technology, specifically taking advantage of increasing capabilities and decreasing costs in flash storage. As the data requirements of business only increase, Qumulo seems well positioned to continue its success streak.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jul 2020
$125m
SERIES E
Jun 2018
$93m
SERIES D
Total funding: $347.3m
Company benefits
- Mental health & wellbeing benefits provided to you at no cost through Headspace Health
- Robust wellbeing program
- Phone & Internet stipend
- Global business travel insurance
- Anniversary gift program – gifts every year
- Referral bonus program
Company HQ
Pike Pine Retail Core, Seattle, WA
Leadership
Douglas Gourlay
(President & CEO)Alongside Qumulo, they are an Executive Advisor at Arista Networks. Previously held VP roles at Skyport Systems, Arista Networks, and Cisco.
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