Technical Account Manager, Convertr
Lead management operating system
Be an early applicant
Lead management operating system
21-100 employees
Be an early applicant
21-100 employees
Company mission
To empower users with the knowledge and resources to connect, validate and convert campaign data to meet goals, delivering results with greater accuracy and efficiency.
Role
Who you are
- 3+ years of experience in Technical Account Management, Customer Success, or similar role in a fast-paced environment
- Knowledge and understanding of API documentation and usage
- Experience with CRMs such as Salesforce, Marketo, Hubspot
- Experience with customer service software (Zendesk or similar)
- Experience with basic SQL queries desirable but not required
- Have a high level of intellectual curiosity and the ability to learn constantly
- Excellent analytical, problem-diagnosis, and creative problem-solving skills with thedesire and ability to identify and help implement changes
- Self-driven and proactive nature – a bias for speed and action
- Strong listening and verbal communication skills: you will need to quickly understand customer needs and deliver a clear and concise response both in person and on video calls
- Excellent communication and interpersonal skills, being able to explain complex information in simple, clear terms to people without technical backgrounds
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively
- Highly organized, collaborative and detail-oriented
- You’re known for being a good collaborator and can motivate or maintain enthusiasm
What the job involves
- You will be joining a rapidly growing scale-up, with the opportunity to work closely with businesses across our ecosystem of brands, agencies, and publishers – it’s a really exciting time to join the Convertr team
- At Convertr, we’re building a platform that delivers real value to B2B businesses, driving operational efficiency and improving the quality of lead data. Our global, API-first platform allows businesses to track and analyse the success of their marketing campaigns and convert their lead data into powerful prospects
- We offer the opportunity to shape your own career, with exposure to industry-leading technologies that are reshaping the demand generation landscape. If you’re a driven, creative, collaborative individual who is looking for a role where you can really make a difference, you’ve come to the right place
- As a Technical Account Manager, you serve as a product expert of the Customer Success team
- Your role involves working across our Support and Services teams to deliver value to our customer base
- You will serve as a trusted advisor to our customer base to drive maximum value and adoption of our platform
- You will also be an internal escalation point that sits between our Sales, Engineering and wider Customer success team, leveraging your technical expertise and interpersonal skills to build strong relationships and provide internal and external guidance to drive customer success
- Onboarding and Training: You will be at the forefront of our customer onboarding experience, providing insights and guidance on best practices as well as assisting with training and development of both new and existing customers
- Incident Escalation: You will work alongside our Support and Engineering teams as second-line support, using your deep understanding of our products and features to provide effective solutions and communicate complex issues for escalation
- Technical POC: helping build new workflows and working directly with customers to understand use cases and leverage our platform for bespoke, automated workflows
- Services and QA: As part of the Services team, you will be responsible for overseeing and managing customer portfolios, including optimisation and QA of platform activity. As an advocate for the customer, you will also manage feedback, pain points and requests with our Product team
Our take
Customer acquisition databases have now become a staple in the marketing teams of almost every company and yet no software has been designed with the specific needs of agencies and publishers in mind.
Covertr meets these needs by focusing on quality, instead of flooding operators with reams of useless, poor-quality data. This basis of high-level, always useful information, means Convertr is in a good position to become a kind of ‘connective glue’ for marketing teams in this sector, often dealing with a number of SaaS tools.
With an impressive roster of global brands including Microsoft, HP, Oracle and Amazon using Convertr, the company is in a very strong position to keep building its foundations and delivering innovative solutions for an evolving market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Nov 2016
$3.9m
SERIES A
Total funding: $3.9m
Company benefits
- Generous holiday schedule
- Bonus day off on your birthday
- Health benefits
- Retirement benefits
- Office and home-based working options
- Employee assistance programs
Company HQ
London, UK
Leadership
Emma Bowkett
(CEO)Emma worked for years in the outreach department of an agency facing just the problems that Convertr try to solve today.
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