Customer Success Associate, Wunderkind

• If you love the fast-paced environment of a startup, digital marketing, and working closely with clients, then this is an incredible opportunity to join an accomplished team and help blaze the trail for future growth
• 1+ year(s) experience in Customer Success, Marketing, Publishing, or Client Services [internships considered]
• Excellent communication skills and EQ; you enjoy building relationships, overcoming pushback and engaging in high touch client interactions, while setting appropriate expectations with clients
• Strong attention to detail with the ability to set priorities and stay organized
• Ability to collaborate cross-functionally with multiple teams and team members
• Ability to simplify technical concepts and develop rapport with clients through clear and professional communication
• An interest in data analysis and knowledge of reporting tools like Excel and Google Sheets

Desirable

• Wunderkind is looking for a self-starting and dynamic Customer Success Associate that will work closely with a Senior Customer Success Manager and their publisher/media company clients to solve pressing audience development and consumer marketing concerns via our cutting edge software solution
• This includes effectively working with service teams to clearly communicate needs, ensuring efficient operations, optimal customer service and next-level results!
• Customer Success Associates undergo an initial onboarding term that includes structured training, mentorship, and early exposure to some of our largest digital news and lifestyle publisher clients
• Associates then assist on large publisher/media clients and advance to working directly with clients on building out their multi-faceted marketing strategies
• With a dedicated Senior Customer Success Manager as a mentor and manager, you will assist on a dedicated segment of Wunderkind's publisher/media clients, including initial on-boarding, strategy development, campaign execution, optimization, and client retention
• Actively work within Wunderkind’s platforms and systems to build and optimize campaigns, and create and fine-tune performance reporting
• Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients
• Use your attention to detail to execute campaigns efficiently and flawlessly
• Partner with service team members to find creative solutions that deliver excellent client outcomes
• Develop an advisory relationship with your client POCs and stakeholders to fully understand your client's business strategy and success metrics
• Communicate and continuously reinforce how Wunderkind drives performance, what our competitive advantage is, and why it is worth the investment through regular virtual touch points and occasional in-person meetings
• Serve as client advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design