Product Operations Associate, Valon Mortgage

• 2–4+ years in product operations, product-adjacent roles, business operations, consulting, customer success, or a similar analytical environment
• Strong analytical skills with the ability to break down ambiguous problems and uncover root causes
• Technical curiosity—you’re eager to learn SQL or work with data to understand product behavior
• Clear communicator who can translate between technical teams and end users with ease
• High sense of ownership, reliability, and urgency in driving issues to full resolution
• Comfort partnering closely with product managers and engineers, and contributing to product thinking

Desirable

• Valon is rolling out its AI-powered platform to enterprise clients operating in a highly regulated, operationally complex industry
• We are building a dedicated Product Operations function that ensures customers have a seamless, reliable, and intuitive experience with ValonOS during and after implementation
• As a Product Operations Associate, you’ll sit at the intersection of Product, Engineering, and our customers—giving you end-to-end visibility into how the product is built, released, and adopted in the real world
• You will be the eyes and ears of the Product organization, translating live customer usage into insights that meaningfully shape our roadmap, quality standards, and release strategy
• This is a high-impact, high-ownership role for someone who wants to work closely with product managers and engineers, influence product direction, and help build the foundation of a world-class customer-facing product organization
• You’ll combine analytical problem-solving, product sense, and empathy for users to ensure that ValonOS delivers at scale
• You'll act as the primary interface between customers and R&D, deeply understanding how users interact with ValonOS in production
• Translate real-world user behavior and feedback into structured insights that directly inform product requirements, prioritization discussions, and roadmap planning
• Identify patterns in issues, surfacing product gaps and opportunities early to Product Managers
• Investigate and resolve customer-reported issues—from workflow questions to bugs to SEV 1/2/3 incidents—in tight partnership with Engineering and FDA
• Validate product functionality across product areas using data, SQL queries, logs, and internal tooling
• Maintain high-quality issue definitions that improve product engineering’s ability to respond quickly and accurately
• Play a key role in our release process: coordinating alpha testing, collecting usability insights, and ensuring readiness for broader rollout
• Communicate release changes to customers, support training on new features, and ensure smooth adoption
• Partner with Product to refine release notes, customer-facing documentation, and help-center content